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Encourage a collaboration led change and make it possible for your people to get access to the latest tools and disciplines for collaboration. Learn how Cisco Unified Communications Solutions can help you adopt collaboration technologies with greater speed and effectiveness. Proactively prepare your business to support new collaboration technologies with Cisco Unified Communications. Cisco Collaboration Services is increasing marketplace pressure for businesses to keep up with evolving customer demands while incorporating cost-effective solutions. However, some companies might find that valuable collaboration tools and technologies are underutilized, or worse, unused. In order to fully realize the potential of collaborative technologies to achieve targeted business goals and desired return on investment (ROI), it is crucial for cultural, behavioral, and process changes to occur throughout the organization, from IT through end users. These changes must be implemented quickly and precisely, and internal IT teams must acquire the necessary skill sets to manage to ongoing change.

Accelerate your competitive edge with change management. An effective change management approach will help encourage the adoption and minimize the impact of new technologies on business, processes, and people. Cisco Collaboration Change Management Services have developed custom processes, tools, and techniques to help organizations make the adjustments and eliminate the barriers to adopting new solutions with greater speed and effectiveness. New business value is being created every day through collaboration, from reduced travel costs and faster decision-making to improved employee, partner, and customer relationships. Evaluation of your current organizational readiness and barriers to change from a leadership, behavioral, cultural, roles, responsibilities, policies, and process perspective. Cisco Services change management experts have an extensive background dealing with large-scale, complex collaboration solutions and have more than a decade of successful customer engagement experience.

Cisco Unified Communications Services

Creating a more collaborative workplace is not an endpoint. It is an ongoing process that can begin with a broad vision or a highly targeted project. Cisco experience has shown that no matter where you start, you will continue to optimize and add capabilities as your organization realizes the benefits of collaboration. It is important to take a comprehensive, multiyear architectural approach to planning to make sure the infrastructure continues to support the ongoing needs of the business. That is why Cisco Data Center Managed Services offers a comprehensive yet flexible approach to support your company at any stage in the evolution of your collaborative environment. Strategy and governance — creation of a comprehensive strategy and execution plan to eliminate barriers and accelerate usage and adoption of collaboration technology to achieve your business goals. Training — development of a training strategy that will educate IT and end users on how to best utilize the new collaboration technology and how to adopt new processes.

Cisco Collaboration Services

Collaborative technologies are transforming the way people communicate, innovate, and work together. Companies are achieving a new competitive edge and financial performance from the ability to engage dispersed communities to work more closely together, anytime, anywhere, in a more natural and integrated way. New business value is being created every day through collaboration, from reduced travel costs and faster decision-making to improved employee, partner, and customer relationships. Evaluation of your current organizational readiness and barriers to change from a leadership, behavioral, cultural, roles, responsibilities, policies, and process perspective. Examination of collaboration tools usage levels and corresponding business metrics to provide interpretation and recommendations based on desired business results and industry benchmarks. Preparation of an internal marketing and communications strategy to increase awareness and accelerate motivation for the new collaboration technology. Project management — provision of a single point of contact to coordinate Cisco responsibilities.
Cisco Unified Communications

Enable your users to access applications anytime, anywhere, and at a fixed cost. Take advantage of voice, video, mobility tools, and more. When you purchase Unified Communications as a Service (based on HCS) from a Cisco Cloud and Managed Services program partner, you benefit from a unified user experience. Get the same experience for all your users across a wide variety of devices and environments. Shift spending from a capital expenditure model to an operating expense so that you can optimize your resources and reduce costs.

Give your business and IT organization the flexibility to focus more of your resources on core competencies and business priorities. Increase reliability by maintaining control of your managed service levels. Cisco Powered collaboration cloud services are best-in-class, flexible and scalable cloud services designed to help you achieve faster time-to-value. You will benefit from superior levels of service, security, and 24-hour support from Cisco partners who undergo rigorous certification and a third-party auditing of their solutions.

HCS is a Cisco Unified Communications Manager offering. It provides industry-leading, cloud-ready collaboration services you can deploy in way that makes sense for your business. Get benefits of a cloud while retaining control and ownership of collaboration services. Gain the benefits of a cloud while retaining control and ownership of your collaboration services. Now you can, with Cisco HCS Large Enterprise. Cisco HCS Large Enterprise is a Cisco validated architectural private cloud solution that is ideal for organizations that want to offer cloud-ready collaboration services.

Cisco HCS Large Enterprise is based on Cisco Hosted Collaboration Solution (HCS), but it's built for the private cloud so you can deliver cloud-based collaboration services across your organization. Services include industry-leading Cisco voice and video, mobility, messaging, and presence. It also supports web and videoconferencing across your entire company, and beyond. Cisco HCS Large Enterprise supports all Cisco endpoints, including Cisco Jabber. Now it's easier than ever for employees to collaborate however they want, whenever they want, on their device of choice.

Cisco Hosted Collaboration Solution is a Cisco Unified Communications Manager cloud offering from Cisco Powered Partners. Cisco HCS is a hosted private Unified Communications offering and provides Cisco's comprehensive, industry-leading collaboration services to organizations as a cloud service with the flexibility and security of a dedicated Cisco premise solution. Cisco HCS is available globally and is hosted and delivered by partners certified to offer Cisco Powered cloud services. Specifically, Cisco HCS delivers voice and video communications, mobility, messaging, and presence. It can also enable web and videoconferencing across your whole company, and beyond. Cisco contact center services are also available from Cisco partners' clouds. Cisco HCS offers your organization these benefits.

Free IT resources to focus on strategic priorities. Pay only for what you need with a simple monthly subscription to shift your financial model from CAPEX to OPEX and realize predictable costs. Obtain highly secure collaboration services quicker, and align with fast-moving business needs by easily scaling up or down. Provide the broadest portfolio of collaboration applications with the latest capabilities that will empower employees to reach new levels of productivity and innovation. Cisco Spark Flex Plan now supports Cisco HCS. Get cloud and on-premises call control services in one user-based subscription. Mix and transition between on-premises and cloud as your business needs change. Supports Cisco HCS, Cisco Unified Communications Manager, WebEx, WebEx Meeting Server and Cisco Spark.

Unified Communications-as-a-Service (based on HCS) — get unified voice, video, data, and mobility communications at a fixed cost, with lower risk. Connect users to devices and applications anytime, anywhere. Contact Center-as-a-Service (based on HCS). Strengthen customer loyalty, increase revenue, and cut costs. Run your contact center completely in the cloud, using the latest contact center technology and applications without a large capital investment. Video and TelePresence-as-a-Service — take advantage of “in-person,” face-to-face collaboration to help your business make critical decisions faster, increase productivity with less travel, reinvent customer service models, and accelerate sales cycles.

Managed business communications — transform your business and communications experience with managed services. Unify voice, video, data, and mobility communications at a fixed cost with less risk. Managed unified contact center services — centralize your contact center infrastructures and software with unified services, flexible deployment models, and a full suite of contact management features to improve your contact center. Managed business video services — bring your business collaboration to the next level with less risk by taking full advantage of “in-person” video telepresence capabilities at a fixed cost.

Cisco Hosted Collaboration Solution is hosted in over 50 countries, helping to meet compliance and regulatory requirements. A dedicated virtualized instance of Unified Communications Manager allows you to set a class of restrictions, deploy flexibility with dials plans, and more. Cisco Hosted Collaboration Solution supports Cisco’s full line of voice and video endpoints, including Cisco Jabber. Get all the capabilities of Unified Communications Manager hosted in the cloud.

Cisco Hosted Collaboration Solution is standards based and open to seamlessly integrate with existing third-party systems and applications. Introduced in 2011, Cisco Hosted Collaboration Solution is used by millions of people and deployed at thousands of customer sites worldwide. Cisco Spark Flex Plan now supports Cisco HCS. Get cloud and on-premises call control services in one user based subscription. Mix and transition between on premises and cloud as your business needs change. Supports Cisco Hosted Collaboration Solution, Unified Communications Manager, WebEx, WebEx Meeting Server and Cisco Spark.