Fortinet offers security solutions that cover the largest and most targeted threat vectors. Fortinet Security Fabric ties all of these components together providing enterprises or service providers with a seamless and integrated security posture. Fortinet Enterprise Security provides integrated support to sustain and optimize Fortinet appliances. The service is delivered by the Fortinet Advanced Services team, experts in Fortinet and security technology that is deployed in a typical enterprise environment. This scalable service has different service levels ranging from focused technical support to a comprehensive set of services to help with IT business continuity objectives. Fortinet Enterprise Security includes the following options; business service — includes a designated engineer who will become familiar with your environment and assist in regular ticket reviews. This level also includes bi annual and root cause analysis reporting, as well as Fortinet Enterprise Security Points which may be used to select the most appropriate service for your operational requirements.

Fortinet Enterprise Security First Service provides a Technical Account Manager (TAM), who collaborates with you to build and maintain a long—term technical engagement, providing technical support, operational reviews and quarterly reporting.  Fortinet Premium Service provides technical support excellence through fast track access to the Fortinet Enterprise Security Advanced Services team. It also includes training and certification, a customized account plan, and proactive after hours support. The Fortinet Advanced Services Coordinator acts as the single point of contact for Fortinet Services, facilitating your overall service delivery and ensuring timely responses through a focused communication channel. Evolving your infrastructure means your security must evolve as well, to protect your enterprise regardless of where your infrastructure and applications are running. If your security can’t keep up with the agile public, private, and hybrid cloud environments of today, gaps in protection will occur.

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Fortinet Enterprise Security

As networks and security infrastructure continue to expand and grow, enterprises or service providers are looking for a defensive architecture that can scale and incorporate the variety of products and information needed to combat today’s latest threat landscape. Fortinet FortiCare Support Services provide global support on a per—product basis. By subscribing to these services, organizations are ensured a timely response to any technical issue as well as complete visibility on ticket resolution progress and problem occurrence. Working closely with you to plan, test, and implement service transitions. FortiCare Professional Services assist in the design and transition phase by providing experienced expertise to assist you in implementing the best possible security protection that Fortinet solutions can deliver. FortiCare Security Analysis Services optimize the configuration of your appliance in your specific security environment to maximize your investment.

Industry Leading Global Threat Intelligence

Stay on top of the latest threats to prevent successful attacks by tapping FortiGuard Labs. Expert researchers at FortiGuard Labs gather and analyze data from more than three million sensors around the globe, providing effective, up—to—date security services. Protection at the core with Network Segmentation. It’s not enough to have a firewall at the network edge. Threats slip through perimeter defenses and travel through the network undetected. Fortinet’s Internal Segmentation Firewall stops threats inside the network. If you can’t see what’s going on in your IT infrastructure, you can’t protect against malicious activity. Acting as the foundation for Fortinet’s Security Fabric, FortiOS unifies security technologies for deep visibility and efficient orchestration and management. FortiOS also leverages a performance—optimized security engine and custom security processing units to deliver faster throughput performance — up to 10 times faster than equivalent firewalls from other vendors.

Fortinet FortiCare

FortiCare 8/5 Service provides access to technical support via the web portal, online chat system, and telephone, including return and replace for hardware failures. This service allows fast and easy written access to technical support requests. FortiCare 24/7 service includes access to technical support on a 24/7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around the clock coverage and fast turnaround for replacement of defective hardware. FortiCare 360° Service includes all of the services that Fortinet FortiCare 24/7 service offers, plus providing customers with a recurring health check through a personalized monthly audit report of their FortiGate and FortiWiFi appliances. As part of the service, Fortinet will proactively perform device environmental and performance audits for the contracted appliances. Based on the audit results, Fortinet engineers will provide recommendations to help customers avoid unplanned service disruptions and detect problems before they affect performance.

Fortinet GCSS Services

Fortinet Enterprise Security has made strategic investments to ensure a best in class global infrastructure, staffed by experts, to assisting our customers in delivering successful projects. The GCSS organization is spread across three regional Centers of Expertise (COE) focused on delivering technical and service excellence. Each COE is supplemented by regional support centers providing additional language and geographical coverage to best address your needs. Fortinet GCSS Services are designed to support you throughout the life cycle of an existing or new security infrastructure, providing know how and support so that you can implement and operate our products, secure in the knowledge you are making the full use of their capabilities with the right support on hand when you need it. Fortinet GCSS Services include both FortiCare GCSS Services and Fortinet Enterprise Security Advanced Services. In order to fulfill the need for replacement hardware, Fortinet has a Global Logistics Infrastructure with 35 in country hardware storage facilities fulfilling Fortinet Advanced Replacement and Return and Fortinet Replace services.
Fortinet Enterprise Security
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