Fortinet™ offers security solutions that cover the largest and most targeted threat vectors. Fortinet Security Fabric™ ties all of these components together providing enterprises or service providers with a seamless […]
Fortinet™ offers security solutions that cover the largest and most targeted threat vectors. Fortinet Security Fabric™ ties all of these components together providing enterprises or service providers with a seamless and integrated security posture. Fortinet Enterprise™ provides integrated support to sustain and optimize Fortinet™ appliances. The service is delivered by the Fortinet Advanced Services™ team, experts in Fortinet™ and security technology that is deployed in a typical enterprise environment. This scalable service has different service levels ranging from focused technical support to a comprehensive set of services to help with IT business continuity objectives. FortiCare Advanced Services for Enterprise™ includes the following options; business service — includes a designated engineer who will become familiar with your environment and assist in regular ticket reviews. This level also includes bi annual and root cause analysis reporting, as well as Fortinet Advanced Service Points™ which may be used to select the most appropriate service for your operational requirements. Fortinet Global First Service™ provides larger geographical coverage by including a designated lead engineer per major region.
Fortinet First Service™ provides a technical account manager (TAM), who collaborates with you to build and maintain a long—term technical engagement, providing technical support, operational reviews and quarterly reporting. Fortinet Premium Service™ provides technical support excellence through fast track access to the Fortinet Advanced Services™ team. It also includes training and certification, a customized account plan, and proactive after hours support. The Fortinet Advanced Services Coordinator™ acts as the single point of contact for Fortinet Services™, facilitating your overall service delivery and ensuring timely responses through a focused communication channel. Evolving your infrastructure means your security must evolve as well, to protect your enterprise regardless of where your infrastructure and applications are running. If your security can’t keep up with the agile public, private, and hybrid cloud environments of today, gaps in protection will occur. We know security infrastructure is critical to your business success and also to your customers and partners. Interruptions to applications can result in a loss of productivity and can impact customer confidence.
As networks and security infrastructure continue to expand and grow, enterprises or service providers are looking for a defensive architecture that can scale and incorporate the variety of products and information needed to combat today’s latest threat landscape. Fortinet FortiCare Support Services™ provide global support on a per—product basis. By subscribing to these services, organizations are ensured a timely response to any technical issue as well as complete visibility on ticket resolution progress and problem occurrence. Working closely with you to plan, test, and implement service transitions. Fortinet FortiCare Professional Services™ assist in the design and transition phase by providing experienced expertise to assist you in implementing the best possible security protection that Fortinet™ solutions can deliver. Fortinet FortiCare Security Analysis Services™ optimize the configuration of your appliance in your specific security environment to maximize your investment. All Fortinet FortiCare Support Services™ include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents, as well as a hardware return option
Fortinet FortiCare™ 8/5 Service provides access to technical support via the web portal, online chat system, and telephone, including return and replace for hardware failures. This service allows fast and easy written access to technical support requests. Fortinet FortiCare™ 24/7 service includes access to technical support on a 24/7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around the clock coverage and fast turnaround for replacement of defective hardware. Fortinet FortiCare 360° Service™ includes all of the services that Fortinet FortiCare™ 24/7 service offers, plus providing customers with a recurring health check through a personalized monthly audit report of their Fortinet FortiGate™ and FortiWiFi™ appliances. As part of the service, Fortinet™ will proactively perform device environmental and performance audits for the contracted appliances. Based on the audit results, specialized Fortinet™ engineers will provide recommendations to help customers avoid unplanned service disruptions and detect problems before they affect performance.
Fortinet™ has made strategic investments to ensure a best in class global infrastructure, staffed by experts, to assisting our customers in delivering successful projects. The GCSS™ organization is spread across three regional Centers of Expertise (COE) focused on delivering technical and service excellence. Each COE is supplemented by regional support centers providing additional language and geographical coverage to best address your needs. Fortinet GCSS™ Services™ are designed to support you throughout the life cycle of an existing or new security infrastructure, providing know how and support so that you can implement and operate our products, secure in the knowledge you are making the full use of their capabilities with the right support on hand when you need it. Fortinet GCSS™ Services™ include both Fortinet FortiCare GCSS™ Services™ and Fortinet FortiCare Advanced Services™. In order to fulfill the need for replacement hardware, Fortinet™ has a Global Logistics Infrastructure with 35 in country hardware storage facilities fulfilling Fortinet Advanced Replacement and Return™ and Fortinet Replace™ services. Moreover, in order to assure Fortinet Service Level Agreement™ (SLA), there are currently more than 200 regional depots strategically located close to Fortinet™ customers.
The enterprise data center is evolving rapidly with technologies such as virtualization, software-defined networking, and public cloud computing. Trying to apply traditional security to new technologies generally will not be effective. Enterprises need to evaluate their data center initiatives and how they will impact network security to ensure all areas of the data center remain protected. Today’s data centers are dynamic and complex. Security solutions need to be flexible, effective, and easy to manage so they bring order to the chaos instead of adding to it. Fortinet can protect your physical, virtual, and cloud servers with one solution—whether data center, private cloud, or public cloud deployments. Each region has a state of the art Fortinet FortiLab™ that contains a full range of Fortinet™ appliances, third—party products, and industry—standard test equipment. Each Fortinet FortiLab™ utilizes a network layout and management interface that was developed by Fortinet™ support engineers. As a result, complex setups are made easy and configurations or software versions can be modified with a click, which allows our teams to spend more time focusing on data analysis and the provision of solutions.
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