Avaya IP Office
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Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications — all in a flexible platform from Avaya. Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. Avaya IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions. Protect your investment with a solution that easily and affordably scales as your communications needs change.

Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system up time and protect your investment in Avaya technology. Accelerate growth by using a complete Avaya IP Office solution to create seamless engagement throughout your business. Stay connected for non-stop productivity, from anywhere. Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging.

Avaya IP Office — Expand Customer Engagement Capabilities

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound up sell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you including, Avaya Contact Center Select  an enterprise-class solution with advanced self-service and intelligent customer routing. Avaya IP Office Contact Center  a contact center solution designed for small to midsize businesses. On Avaya Google Cloud Platform — contact center and unified communications services with a flexible monthly subscription via the Google Cloud Platform. Avaya IP Office in the cloud — start realizing the benefits of the cloud — at your own pace. Support new users, new capabilities, or seasonal capacity requirements from the Avaya IP Office cloud.

Meet from Anywhere, On Any Device

Video brings the engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems. Our video portfolio includes, Avaya Scopia Desktop — business class video collaboration for PCs and Macs in virtual meeting rooms on your network. Avaya Video Collaboration — solution for Avaya IP Office: Simple, affordable, comprehensive video collaboration designed for small and midsize businesses. Avaya Live Video — simple, subscription, high-definition virtual meeting rooms in the cloud.


A purpose-built system — accelerate growth and transform your business with a complete, integrated solution — collaboration, mobility, multichannel contact center, networking, security, video, and support services — all from a single source. Administration made simple — eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world. Build your business on scalable, reliable, and proven network technology — future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers uncompromising access to the applications you prioritize. Enjoy high availability and up time with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors.
Avaya IP Office


The average business today uses up to six different cloud solutions in order to meet an ever-growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now. Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in-house resources. Move to the Cloud or to Cloud-based managed services. Use the time saved on in-house management of unified communications, contact center, video, and hosted applications to re-focus on your core business.

Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as-a-service cloud-based solution that can be customized to support your multi-vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in-house resources more efficiently, and lay the groundwork for future technology-based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL-aligned communications environment designed to fit your organization’s needs.

Contact Center

Manage your contact center operations using Information Technology Infrastructure Library (ITIL) aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved. Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively.

We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing. Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services. Built on the principles of co-management and out-tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self-management strategies. Contract out only selected services, instead of whole business processes.


A solution sized to your specifications — this customized, packaged, private cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment. Monitoring delivers increased value now and in the future — enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Management platform.

Gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future. Pay only for what you need — whether your plans include optimizing your current communications applications or transitioning to new technology, there’s a pricing model that fits your business. Pricing is on a utility model basis — for example, per user/per month — and often can include no upfront payments or capital expenditure purchases. Private cloud or dedicated hosted options have a pay-as-you-go model.

Unified Communications

Manage your communications infrastructure with a comprehensive set of globally aligned services. We offer support for all your unified communications needs — from simple out-tasking to full outsourcing. Take advantage of the flexibility to use and add enterprise communications support elements as you need them. Internationally recognized operations services are based and aligned with the Information Technology Infrastructure Library (ITIL). They are packaged in service sets, so you can start with a baseline level and then add extra elements at your own pace and only as required.

Choose from extensive, flexible, agile options for managed services. With Avaya Unified Communications Managed Services, you define and control the scope of responsibility for your internal and external team members — unlike conventional business process outsourcing. Optimize your communication applications suite based on your business objectives: reducing costs, improving cash flow management, or increasing revenue. These managed solutions scale up or down as your business expands or contracts, and provide predictable pricing and service.


Lay the foundation for powerful, scalable, and Interoperable multi-party video collaboration. Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment. Build on your existing video deployment with HD video conferencing. Avaya Scopia video conferencing Infrastructure provides scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints. Experience advanced room systems and distributed desktop and mobile endpoints.

Invite anyone, anywhere, on any network, to participate in a video call. Customize your always available virtual conference rooms. Support scheduled and ad-hoc conferencing from video conference room systems, desktops, and mobile apps. Gain the largest video capacity (80 HD ports) in a single 1U system with hybrid hardware and software architecture, including powerful video acceleration. Connect to any standards-based video conferencing system and leading unified communications client.