Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications — all in a flexible platform from Avaya. Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. Avaya IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions. Protect your investment with a solution that easily and affordably scales as your communications needs change.

Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365. Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system up time and protect your investment in Avaya technology. Accelerate growth by using a complete Avaya IP Office solution to create seamless engagement throughout your business. Stay connected for non-stop productivity, from anywhere. Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging.

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Avaya IP Office — Expand Customer Engagement Capabilities

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound up sell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you including, Avaya Contact Center Select  an enterprise-class solution with advanced self-service and intelligent customer routing. Avaya IP Office Contact Center  a contact center solution designed for small to midsize businesses. On Avaya Google Cloud Platform — contact center and unified communications services with a flexible monthly subscription via the Google Cloud Platform. Avaya IP Office in the cloud — start realizing the benefits of the cloud — at your own pace. Support new users, new capabilities, or seasonal capacity requirements from the Avaya IP Office cloud.

Meet from Anywhere, On Any Device

Video brings the engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems. Our video portfolio includes, Avaya Scopia Desktop — business class video collaboration for PCs and Macs in virtual meeting rooms on your network. Avaya Video Collaboration — solution for Avaya IP Office: Simple, affordable, comprehensive video collaboration designed for small and midsize businesses. Avaya Live Video — simple, subscription, high-definition virtual meeting rooms in the cloud.

Administration

A purpose-built system — accelerate growth and transform your business with a complete, integrated solution — collaboration, mobility, multichannel contact center, networking, security, video, and support services — all from a single source. Administration made simple — eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world. Build your business on scalable, reliable, and proven network technology — future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers uncompromising access to the applications you prioritize. Enjoy high availability and up time with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors.
Avaya IP Office
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