The Cisco Data Center Managed Services solution provides Cisco IT managed services for your service delivery infrastructure — making it predictable and responsive. As a managed services provider, we offer comprehensive monitoring, proactive 24/7 incident management and remediation, and reactive problem management for the full range of Cisco technologies, including unified communications, collaboration applications, enterprise networks and data centers. Additional services, such as proactive problem management and change management, are available to tailor our managed it network services to your specific needs. For complete end-to-end coverage, we also provide IT network managed services for multiple manufacturers’ systems residing within your network. At the core of our it management as a service is the Managed Services Platform, which provides industry-leading root cause analysis and full state correlation capabilities that instantaneously pinpoint the source of an issue so that our expert network engineering team can resolve the network issue quickly.

As a network managed service provider, we deliver solutions for enterprise networks, with monitoring and incident management for a wide-set of technologies and vendors — including Cisco, Dell EMC, Fortinet, HP Enterprise, Juniper Networks, VMware and many others. In addition, we provide support for data center technologies, including unified computing infrastructure, virtualization platforms and storage systems. Key to our industry leading managed IT services responsiveness is the platform, which correlates management information from multiple sources across the network — using OID polling, SNMP traps, ICMP, syslog, proprietary APIs and other methods — to provide a complete view of enterprise network availability and performance to both you and our support center. When the platform and managed IT services identifies and validates an issue, it automatically engages our expert engineering team for immediate response and resolution. Engineers analyze the rich set of historical operational data collected from your network by the platform

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Cisco Data Center Managed Services For Unified Communications

Cisco delivers comprehensive Cisco Data Center Managed Services for Unified Communications (UC) and Collaboration, including Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CME), TelePresence, and business video solutions. We manage large unified communications networks. Clients rely on our managed services to maximize the availability and quality of their voice and collaboration applications and to make sure that their business video services deliver predictable performance. Cisco Data Center Managed Services includes broad collaboration service monitoring and application management capabilities, delivering best in class support for our customers’ vital collaboration services. At the core of our managed service solution is the platform. Its extensive monitoring and built-in Advanced Logic Automation capabilities proactively identify and diagnose the cause of Cisco unified communications and collaboration issues. It also provides deep insights into SIP, MGCP and H.323 traffic trends, along with IPT call metrics, CDR analysis and a comprehensive inventory of active endpoints.

Cisco Data Center Managed Services For Collaboration

You can count on us for Cisco Data Center Managed Services for Cisco collaboration platforms, including vital contact center and unified communications business services. Cisco is the leader of managed service providers — delivering best-in-class IT management as a service for Cisco Unified Contact Center (UCC) customer collaboration, Cisco Unified Communications, TelePresence and business video solutions. As the best—managed service providers, we manage Cisco collaboration environments, setting the standard for service predictability in the most demanding organizations. The platform provides full support for synthetic transactions, letting you monitor the user experience for your mission critical applications. It provides a number of synthetic transaction monitors out of the box, and can easily be extended to monitor almost any application — including proprietary applications. For example, one retailer uses the platform to monitor their proprietary Point of Sales (POS) applications in their stores, testing availability and performance.

Creating Operational Efficiencies

Cisco Managed Services for Data Center help you increase data center operational efficiency across the entire infrastructure for a holistic management approach so you can consistently deliver high-level performance and availability of services to your users.Cisco Managed Services provide complete 24/7 data center solutions monitoring, including ITIL standards-based incident, problem, change, and configuration management while providing you a single point of contact for the entire IT ecosystem and critical services availability. Cisco Managed Services support specific data center technologies and applications: hybrid cloud, Cisco Application Centric Infrastructure, the Cisco SAP HANA platform, Hadoop, and converged infrastructure. In support of these technologies, Cisco provides a single-interface management portal so you gain visibility into your environment and have access to detailed reports.
Cisco Data Center Managed Services
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