IBM Cloud Managed Services™ hosted managed solutions built on a secure, scalable global infrastructure for business critical applications. What it can do for your business—deploy your mission—critical applications on our cloud and tap into the expertise of thousands of IBM™ cloud specialists helping you accelerate time to market with rapid deployment utilizing automation beyond virtual machine provisioning. IBM™ supports key workloads; commerce, analytics, SAP™, SAP HANA™ and Oracle™. Built on a global infrastructure with integrated security services, hardened OS build, data isolation, security patching and incident response. Allow your staff to focus on higher—value projects driving innovation whilst we do the day—to—day management. Improve service quality — high availability and continuity services and alternate site disaster recovery help ensure your applications and services are meeting committed service levels. Reduce administrative overhead — managed services including OS. Systems administration integrated into every VM. Turnkey hosting and application support services for SAP™, SAP HANA™ and Oracle™ workloads.

Manage risk and compliance—industry leading tools, processes and security experts help reduce the complexity and cost of your security solution and manage compliance more effectively. Gain the flexibility of hybrid—deploy applications in your own data center or globally in any of IBM’s™ locations, and easily create hybrid cloud environments with IBM SoftLayer ™and IBM Cloud Managed Services™. Provisioning—Microsoft Windows™ 2008, 2012, RHEL 5.4 (64 bit), 5.6, 5.8, 6.3 (32 and 64 bit), AIX™ 6.1 and 7.1 in various sizes with various SLAs to meet your production needs. Backup—set up backup schedules for image (root) drives and data drives as you need them. Storage—high performance and base storage tiers to match your applications performance and data protection needs. Service requests—easily submit service requests for common administrative tasks such as network route changes, printer queue setup and more. Patching—all VMs have operating system security patches applied automatically; you have the option to defer or reject a patch as needed. Middleware Management—IBM™ will install and administer standard service bundles for several middleware titles.

Cloud Managed Services

Database and middleware services. Database and middleware installation, monitoring and management services for your business free your staff from operational activities and allows them to focus on strategy and growth. 24/7 Support—around the clock monitoring and incident response for supported applications. Expertise—managed services provided by a team with skills, processes and tools that have been refined for more than two decades. Single vendor—infrastructure, OS, middleware and database services delivered as an integrated solution. Get the details about IBM Cloud Database and Middleware Services™. Database management—IBM™ will install and administer standard service bundles for several database titles, including DB2™, Oracle™, Sybase™ and MS SQL™. Services include, install and configure, create databases and instances, monitor, alert and take corrective action for physical DBMS (database management system) resources, monitor, alert and take corrective action for DBMS space and transaction logs. Perform DBMS maintenance, including installation of fixes and security patches,provide capacity and performance service.

Features And Benefits

Cloud managed services—embrace cloud confidently on a secure, scalable, reliable, enterprise—grade infrastructure with a choice of customized managed services for your critical application and data needs. High availability and continuity services including alternate site disaster recovery. Managed services including OS systems administration integrated into every VM. Applications deployed globally in any of IBM’s™ 13 locations or in your own data center. PCI DSS compliant with secure credit card financial data; HIPAA certified. Best of breed security services isolate data and servers to protect them from outside threats. Turnkey hosting and application support services for SAP™, SAP HANA™ and Oracle™ workloads. Resilient infrastructure—tailored to your workload needs; x86, Power Systems; multiple storage/flash options. HA clustering, redundant network/options for complex enterprise apps. IBM™ cloud portal provides encrypted provisioning, maintenance and services. Security—encrypted connection; user IDs managed by you. Virtual Machine (VM) management—provision, restart, delete, stop, deactivate and activate a VM from a single screen.