Citrix XenApp XenDesktop Managed Services
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With Citrix XenApp XenDesktop Managed Services deliver secure virtual apps and desktops to any device, and leave the product installation, setup, configuration, upgrades and monitoring to Citrix. This service enables you to maintain complete control over applications, policies and users while delivering the best user experience on any device, under any network condition. Citrix XenApp XenDesktop Managed Services is a service of Citrix Cloud. Citrix XenApp XenDesktop Managed Services offers secure access to virtual Windows, Linux, and web apps and desktops.  At least two Citrix Cloud Connectors are needed and can be placed in either the perimeter network (also known as a DMZ or internal networks. One or more Linux or shared hosted desktop VDAs can be installed and configured for remote connections. Citrix and Google have been working together since Google Chromebooks first reached the market in 2011. Google Chrome devices with XenApp and XenDesktop allows organizations to provision, centrally manage, and deliver enterprise apps and data with the highest security over any network.

Minimize ongoing management and user frustration with seamless centralized management and a high performance, always updated, modern, web-based device. Google and Citrix allow IT to provision stateless and secure ChromeOS desktop and laptop devices, whose life-cycle is managed by Google as a service, while delivering Windows and business apps with XenApp — the industry’s benchmark in app virtualization. Connections to StoreFront occur within the internal network Microsoft Active Directory domain resource zone. Only Citrix provides a complete virtual app and desktop solution to meet all your needs from a single, easy to deploy platform. Give employees the freedom to work from anywhere while cutting IT costs. Deliver Windows, Linux, web, and SaaS applications or full virtual desktops to workers on any device, anywhere. XenApp is an application virtualization solution that helps you optimize productivity with universal access to virtual apps, desktops, and data from any device. XenApp carries all the same functionality as XenApp.

Citrix XenApp XenDesktop Managed Services Monitoring And Management

Monitoring plays a vital role in maintaining a healthy, reliable IT environment, but it can distract you from strategic projects. Citrix XenApp XenDesktop Managed Services team sets and fine tunes thresholds, configures alerts and provides 24/7 automated monitoring of Citrix infrastructure components, from licenses to servers. Information about performance counters, events and services provides visibility into day-to-day health and performance, and helps Citrix to spot trends and patterns so that you can remediate issues before they become a problem. Rest assured the Citrix XenApp XenDesktop Managed Services team has your Citrix infrastructure under control. To optimize system uptime, Citrix works proactively to make sure patches and upgrades are handled promptly and smoothly. Citrix also works reactively to address pain points. Citrix specific monitoring and alerting minimize the impact of unforeseen issues. This offering includes a health check of the Citrix stack, problem management, capacity planning, and change and release management.

Citrix XenApp XenDesktop Managed Services Virtual Delivery Agent

An agent installed on machines in a catalog that allows the resources they host to be made available to users. Typically, the agent is installed on the master image for the catalog, ensuring all machines provisioned from that image have the agent as well. Citrix XenApp XenDesktop Managed Services uses the term “VDA” to refer to the agent as well as the machines on which it is installed. The Machine Catalog is a collection of physical or virtual machines, managed as a single entity. All machines in the machine catalog are configured identically, using a master image that you create. For more information, see Setting up and assigning resources. Microsoft and Citrix have 230,000 shared customers and tens of millions of users who rely on Citrix solutions every day. For example, Microsoft engineers worked closely with Citrix to develop the Citrix HDX RealTime Optimization Pack for Skype for Business — the only Microsoft endorsed solution on the market.  Citrix solutions on Azure — including virtual apps, desktops, data and networking.

Citrix XenApp — XenDesktop Managed Services

The calculation of this Service Level Goal will not include loss of availability from the following causes, customer failure to follow configuration requirements for the service. Caused by any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies, public cloud provider failures, Internet Service Provider failures or other external to Citrix control. Service disruption due to reasons beyond Citrix control, including natural disaster, war or acts of terrorism, government action. Citrix XenApp XenDesktop Managed Services (the service) is designed using industry best practices to achieve cloud scale and a high degree of service availability.
Citrix XenApp XenDesktop Managed Services

Maintaining the stability, health and reliability of your Citrix infrastructure is a major undertaking — and many IT teams don’t have enough resources or the right tools and expertise. That’s why Citrix Consulting developed Managed Services offerings for Infrastructure Monitoring, User Expansion, Infrastructure Stabilization, and Infrastructure Management. Managed Services takes an unconventional approach to consulting so that you gain the greatest value with lower costs and minimal need for oversight.

Citrix works 100 percent remotely, so you don't have to provide office space or hand holding for our team. Citrix use proven, secure, cloud-based tools to access your Citrix infrastructure. Unlike other consultants, we can bring in other Citrix resources (architects, product managers) to extend our expertise. Citrix provides regular reporting, including trending and recommendations for improvements.

Easily integrate with other Citrix Cloud services. Ensure that app and desktop virtualization is always up to date with the latest updates and features. More easily manage apps and desktops centrally across multiple resource locations. Provide secure remote access from any device to all corporate resources on the internal network. Select a cloud infrastructure provider that best meets your deployment needs. Speed app and desktop deployment and time to production value. Citrix Managed Services takes an unconventional approach to consulting so that you gain the greatest value with lower costs and minimal need for oversight.

Citrix works 100 percent remotely, so you don’t have to provide office space or hand holding for the Citrix team. Citrix uses proven, secure, cloud based tools to access your Citrix infrastructure. Unlike other consultants, Citrix can bring in other Citrix resources (architects, product managers) to extend Citrix expertise. Citrix works with third-party vendors whose products affect the Citrix environment. Citrix provides regular reporting, including trending and recommendations for improvements. Infrastructure stabilization — this engagement brings your Citrix environment to a steady state without disruptions. The Citrix team works behind the scenes to stabilize your infrastructure by targeting and fixing a defined set of issues.

Rest assured — our Managed Services team has your Citrix infrastructure under control. To optimize system uptime, we work proactively to make sure patches and upgrades are handled promptly and smoothly. Citrix also works reactively to address pain points. Citrix-specific monitoring and alerting minimize the impact of unforeseen issues.

This offering includes a health check of the Citrix stack, problem management, capacity planning, and change and release management. Integration with your support desk allows Citrix to address existing trouble tickets and handle new ones. The Citrix team is also available for expansion planning, including roll out assistance for onboarding new users.

Monitoring plays a vital role in maintaining a healthy, reliable IT environment, but it can distract you from strategic projects. The Citrix engineering team sets and fine-tunes thresholds, configures alerts and provides 24/7 automated monitoring of Citrix infrastructure components, from licenses to servers. Information about performance counters, events and services provides visibility into day-to-day health and performance, and helps Citrix to spot trends and patterns so that you can remediate issues before they become a problem.

Obtaining full value from a new Citrix solution requires timely roll out to your user base. This engagement accelerates onboarding of new users following completion of a Citrix Consulting pilot or project. Citrix services include supporting your roll out plan, identifying user groups and workflows, configuring the Citrix environment, adding users to groups, onboarding and providing automated monitoring. After adding new users, Citrix will continue monitoring the effects of the release and make any required changes to optimize performance and functionality.