Deliver secure virtual apps and desktops to any device, and leave the product installation, setup, configuration, upgrades and monitoring to Citrix™. This service enables you to maintain complete control over […]
Deliver secure virtual apps and desktops to any device, and leave the product installation, setup, configuration, upgrades and monitoring to Citrix™. This service enables you to maintain complete control over applications, policies and users while delivering the best user experience on any device, under any network condition. The Citrix XenApp™ and XenDesktop Service™ is a service of Citrix Cloud™. The Citrix XenApp™ and XenDesktop Service™ offers secure access to virtual Windows™, Linux™, and web apps and desktops. This service is based on Citrix XenApp™ and XenDesktop™ technology. At least two Citrix Cloud Connectors™ are needed and can be placed in either the perimeter network (also known as a DMZ or internal networks. One or more Linux™ or shared hosted desktop VDAs can be installed and configured for remote connections. Citrix™ and Google™ have been working together since Google Chromebooks™ first reached the market in 2011. Google Chrome™ devices with Citrix XenApp™ and XenDesktop™ allows organizations to provision, centrally manage, and deliver enterprise apps and data with the highest security over any network.
Minimize ongoing management and user frustration with seamless centralized management and a high performance, always updated, modern, web—based device. Google™ and Citrix™ allow IT to provision stateless and secure ChromeOS™ desktop and laptop devices, whose life—cycle is managed by Google™ as a service, while delivering Windows and business apps with Citrix XenApp™—the industry’s benchmark in app virtualization. Connections to Citrix StoreFront™ occur within the internal network Microsoft Active Directory™ domain resource zone. Only Citrix™ provides a complete virtual app and desktop solution to meet all your needs from a single, easy to deploy platform. Give employees the freedom to work from anywhere while cutting IT costs. Deliver Microsoft Windows™, Linux™, web, and SaaS applications or full virtual desktops to workers on any device, anywhere. Citrix XenApp™ is an application virtualization solution that helps you optimize productivity with universal access to virtual apps, desktops, and data from any device. Citrix XenApp™ carries all the same functionality as Citrix XenApp™, plus the option to implement a scalable VDI solution. Compare below to see which product best suits your business needs.
An agent installed on machines in a catalog that allows the resources they host to be made available to users. Typically, the agent is installed on the master image for the catalog, ensuring all machines provisioned from that image have the agent as well. The Citrix XenApp™ and XenDesktop Service™ uses the term “VDA” to refer to the agent as well as the machines on which it is installed. The Citrix Machine Catalog™ is a collection of physical or virtual machines, managed as a single entity. All machines in the machine catalog are configured identically, using a master image that you create. For more information, see Setting up and assigning resources. Microsoft™ and Citrix™ have 230,000 shared customers and tens of millions of users who rely on Citrix™ solutions every day. For example, Microsoft™ engineers worked closely with Citrix™ to develop the Citrix HDX RealTime Optimization Pack for Microsoft Skype for Business™—the only Microsoft™ endorsed solution on the market. Citrix™ builds on their long—standing relationship with Microsoft™ and offers multiple deployment options for Citrix™ solutions on Microsoft Azure™—including virtual apps, desktops, data and networking. Customers can provision and deliver workloads on Microsoft Azure™ cloud platform, reducing overall IT costs and increasing efficiency, or choose to deploy Citrix Cloud™ services on Microsoft Azure™.
Monitoring plays a vital role in maintaining a healthy, reliable IT environment, but it can distract you from strategic projects. Citrix Managed Services™ team sets and fine tunes thresholds, configures alerts and provides 24/7 automated monitoring of Citrix™ infrastructure components, from licenses to servers. Information about performance counters, events and services provides visibility into day—to—day health and performance, and helps Citrix™ to spot trends and patterns so that you can remediate issues before they become a problem. Rest assured the Citrix Managed Services™ team has your Citrix™ infrastructure under control. To optimize system uptime, Citrix™ works proactively to make sure patches and upgrades are handled promptly and smoothly. Citrix™ also works reactively to address pain points. Citrix™ specific monitoring and alerting minimize the impact of unforeseen issues. This offering includes a health check of the Citrix™ stack, problem management, capacity planning, and change and release management. Integration with your support desk allows Citrix™ to address existing trouble tickets and handle new ones. The Citrix™ team is also available for expansion planning, including roll out assistance for on boarding new users.
The calculation of this Service Level Goal will not include loss of availability from the following causes; customer failure to follow configuration requirements for the service. Caused by any component not managed by Citrix™ including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s™ control. Service disruption due to reasons beyond Citrix’s™ control, including natural disaster, war or acts of terrorism, government action. The Citrix XenApp™ and XenDesktop Service™ (the service) is designed using industry best practices to achieve cloud scale and a high degree of service availability. Citrix’s™ goal is that in any 30 calendar day period 99.9% of the time users can access their app or desktop session through the Service. Performance against this goal can be monitored on an ongoing basis. Citrix Studio™ is the management console for the Citrix XenApp™ and XenDesktop Service™. Using Citrix Studio™, you can set up host connections, create machine catalogs, and assign users and machines to delivery groups.
Easily integrate with other Citrix Cloud™ services. Ensure that app and desktop virtualization is always up to date with the latest updates and features. More easily manage apps and desktops centrally across multiple resource locations. Provide secure remote access from any device to all corporate resources on the internal network. Select a cloud infrastructure provider that best meets your deployment needs. Speed app and desktop deployment and time to production value. Citrix™ Managed Services takes an unconventional approach to consulting so that you gain the greatest value with lower costs and minimal need for oversight. Citrix™ works 100 percent remotely, so you don’t have to provide office space or hand holding for the Citrix™ team. Citrix™ uses proven, secure, cloud based tools to access your Citrix™ infrastructure. Unlike other consultants, Citrix™ can bring in other Citrix™ resources (architects, product managers) to extend Citrix™ expertise. Citrix™ works with third—party vendors whose products affect the Citrix™ environment. Citrix™ provides regular reporting, including trending and recommendations for improvements. Infrastructure stabilization—this engagement brings your Citrix™ environment to a steady state without disruptions. The Citrix™ team works behind the scenes to stabilize your infrastructure by targeting and fixing a defined set of issues.
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