Break down the silos between your business processes and applications with Microsoft Dynamics 365 intelligent cloud applications that connect data across sources, drive intelligent decisions and outcomes, and transform your processes from end to end. Drive your digital transformation with Microsoft Dynamics 365. Grow, evolve, and transform every part of your business to better meet the changing market and needs of your customers. Intelligent applications that work smarter together. Run your entire business from end to end with intelligent applications that seamlessly work together in the cloud—unifying the capabilities of CRM business software and ERP systems. Go beyond sales management software by bringing digital intelligence into each deal to better predict your customer’s needs with Microsoft Dynamics 365. And deliver the personal attention that builds relationships and revenue.
Focus and act on the right priorities. Take action with confidence. Derive meaningful intelligence from large amounts of complex data to deliver simple to understand, actionable insights that are in context of the customer relationship. Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence. Sell smarter with signals from Office 365 and Microsoft Dynamics 365 that reveal relationship health and risk so you know the best action to take next. Build trust with customers and increase opportunities by offering relevant product recommendations. Engage your customers in more personalized, effective ways through customer intelligence. Understand customer behavior, trends, and potential value. Your sales team will be ready to build and develop customer relationships, regardless of how customers engage with you. Gain insights from email interactions with your customers and know which contacts will be most receptive.
Microsoft Dynamics 365 Customer Service
Improve customer service through a single, unified experience that delivers end—to—end service across every channel—earning customer loyalty and empowering agents. Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media. Use a unified platform for consistency and visibility across channels. Get deeper insights with a 360—degree customer view. Personalize interactions based on past interactions and behavior. Help your customers help themselves. Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject—matter experts. And when they require it, customers can seamlessly transition to assisted support. Offer access to customer service anytime, anywhere. Deliver real—time service that’s optimized for any mobile operating system and device. Help your agents succeed through a single user interface.
Microsoft Dynamics 365 Operation
Make data—driven decisions with a complete set of enterprise resource planning (ERP) tools to provide global visibility, scalability, and digital intelligence. Use modern, intelligent ERP system tools that uncover real-time insights and information to help you make fast, data-driven decisions. Improve business planning and execution while getting quick time to value to help you stay ahead of the competition. Scale operations globally in the cloud to meet changing business needs — while integrating legacy systems to make full use of existing investments. Fast—track your business performance. Get a live view of all your numbers and data analytics from Dynamics 365 for Operations. With this Microsoft ERP system, you get the relevant information you need to deliver strategic, data-driven insights to key departments. Gain immediate financial insights, drive corporate strategy and growth, and decrease debt through efficient collection management.
Microsoft Dynamics 365
Realize the full potential of your applications in the cloud. Start small, dream big. Get the scale, power, and global reach your startup demand to meet the needs of your customers as your business grows—without rearchitecting your applications. Run your apps at cloud scale with a rich set of services that allow you to focus all of your energy on building applications instead of managing infrastructure. Serve the broadest range of customers from the same codebase. Update in real—time as small development teams work independently, using continuous delivery pipelines and rolling upgrades to ensure customers always have the access to the latest features.
Deliver the best customer service and business value by keeping your applications running 24/7 without the need for lengthy maintenance windows to deploy and test new features and bug fixes. Find and deploy popular options for microservice apps in the Azure Marketplace. You’re delivering more features faster—keep up with a comprehensive set of development and testing tools for your team to collaborate and deliver at cloud speed. Quickly create consistent development and test environments on your terms through a scalable, on-demand infrastructure.
Deploy and manage containers using the tools you choose. Microsoft Azure Container Service optimizes the configuration of popular open—source tools and technologies specifically for Microsoft Azure. You get an open solution that offers portability for both your containers and your application configuration. You select the size, number of hosts, and choice of orchestrator tools—Container Service handles everything else. There’s no need to change your existing management practices to move container workloads to the cloud. Use the application management tools you’re already familiar with and connect via the standard API endpoints for the orchestrator of your choice. Choose the tools and solution that best suit your needs for Docker container orchestration and scale operations.
Use the Mesos—based DC/OS, Kubernetes, or use Docker Swarm and Compose for a pure Docker experience. Work with the open-source tools you know. We expose the standard API endpoints for our orchestration engine, so the popular tools are compatible with Microsoft Azure Container Service, and in most cases, will work out of the box — including visualizers, monitoring, continuous integration, command line tools, and future tools as they become available. Just because an individual container is portable, it doesn’t mean your application will be. Microsoft Azure Container Service only uses open—source components in the orchestration layers to give you portability of full applications — not only individual containers — to migrate seamlessly to and from Microsoft Azure at will.
Run your apps at cloud scale with a rich set of services that allow you to focus all of your energy on building applications instead of managing infrastructure. Your business relies on Microsoft applications to effectively communicate and collaborate. Managed services allow you to maximize the benefits of Microsoft SharePoint and Microsoft Exchange by ensuring that your critical applications are always available. We are an experienced managed services partner with expertise operating and managing complex deployments of Microsoft applications. We design and deploy solutions that meet your current needs and scale with your business growth.
Features include; archiving and email continuity services, cloud based email management service, complete visibility of current and historic incident tickets, change requests, performance reports and other information on impacts to service, comprehensive, proactive monitoring of end to end connectivity that ensures availability, performance and security, email security solutions that block targeted threats such as phishing and whaling, secure implementation to protect your business assets, and planning, sizing and deployment from a hosting partner.
Cloud computing is a key enabler of digital business transformation. Delivering high—quality, cost-effective, and secure application services on—demand is how industries are being disrupted worldwide, but how do you get there? Microsoft Services can help you achieve your desired cloud computing state across hybrid cloud environments and Software—Defined Data Centers. We can help you improve IT management capabilities and analytics, providing your business with tangible value demonstrated in lowered cost of ownership, and improved asset flexibility.
Several events such as software end of support and datacenter consolidation can be opportunities to modernize your business. Microsoft Services can help you transform your business into a modern enterprise that delights customers, empowers employees, and simplifies your operations.