Dell EMC Storage Managed Services™ support is comprehensive management of your storage information infrastructure which can reduce your total operations costs—making your costs more predictable and improving storage platform utilization. This increases overall operational efficiency and quality of service. The Dell EMC Storage Managed Services™ offering includes storage and backup resource management functions that are outsourced and staffed by a team of skilled Dell EMC™ service professionals. The ongoing challenges to adapt to emerging technologies coupled with inflexible IT, minimal scalability and increasing management costs restrict an organization’s ability to innovate and grow. How can your IT teams implement new technologies when they are under immense pressure to reduce costs, enhance service and availability and boost efficiencies? You need a partner who can help you align your IT functions with overall business goals. Dell EMC Infrastructure Managed Services™ maintain and enhance your IT environment, so you can free up in—house staff to focus on core business and pursue innovation.

Catering to the core components of your infrastructure and operations, we provide rapid access to world—class expertise, tools, automation, best practices and industry leading processes to help strengthen and grow your business. Build a secure infrastructure, maintain the integrity of your data and reduce administrative burden. Save time, money and resources with automated, comprehensive IT management services. A foundational differentiator of our services is the enterprise service management and automation strategy, which allows you to take optimal advantage of a business driven, service centric approach to IT management. Dell EMC™ also integrate the delivery and overall management of heterogeneous IT infrastructures through our scalable Enterprise Tools and Integration model—to simplify operations, provide a single point of accountability and deliver a completely business aligned IT. Let us partner with you to deliver services that align with your unique business objectives, increase agility and scalability, and enable an environment of innovation and continuous improvement to demonstrate the true value of IT for your business.

Dell EMC Storage Managed Services

As your organization grows, your information is broadly distributed—putting its confidentiality, integrity and overall availability at threat. This rapidly evolving risk landscape demands proactive and immediately responsive security services. Dell EMC Managed Security Services™ portfolio enables a completely secure infrastructure, from endpoint to core, so that you can focus on running your business. Acting as a natural extension of your IT, we manage your day—to—day security operations and proactively addresses the real threats to your networks. Dell EMC Managed Security Services™ limit and remove the costs of business disruption and data loss by reducing and eliminating security exposure. These engagements leverage Dell EMC™ management and ITIL best practices, proprietary operational processes, and Dell EMC™ management oversight. Dell EMC SMS™ can be customized to meet your specific needs, and are available through the following delivery models. SMS™ Manage Only—Dell EMC™ provides operational labor support only, and you would acquire storage management assets under a separate agreement.

Dell EMC Global Services

Dell EMC Global Services™ provides the strategic guidance and technology expertise organizations need to address business and information infrastructure challenges and realize maximum value from their information assets and investments. Dell EMC Global Services™ are committed to exceptional total customer experience through service excellence. Dell EMC’s™ 13,000+ professional and support service experts worldwide—plus a global network of alliances and partners—leverage proven methodologies, industry best practices, experience, and knowledge derived from Dell EMC’s™ 30 year information centric heritage to address the full spectrum of customer needs across the information life—cycle; strategize, advise, architect, implement, manage, and support. Labor resources can be located either at your current site and/or remotely, depending on the specific scope and your needs. SMS™ Assets only—Dell EMC™ provides storage hardware and software assets to you on a right to use basis. The assets are located on your premises and you pay only for resources consumed. SMS™ Manage and assets—Dell EMC™ provides the full storage environment, assets, labor, and charges.

Features And Benefits

Dell EMC SMS™ provides you with access to a service model with Dell EMC™ proven talent on a contract basis and offers contractual SLAs with penalties for under—performance. With Dell EMC Storage Managed Services™, you are able to leverage lower and more predictable costs that flex up and down based on actual consumption. This type of engagement assists in building a tiered storage structure that offers options for data placement based on data importance and cost. Dell EMC™ will manage the successful transition to the Dell EMC SMS™ model—both for migration of data, if necessary, and the transition from your current support model. Dell EMC SMS™ leverages ITIL (Information Technology Infrastructure Library) best practices and standards for its delivery approach. One of the key benefits of a Dell EMC Storage Managed Services™ engagement is the comprehensive and detailed reporting that is provided via the Dell EMC Storage Managed Services™ portal. The Dell EMC Storage Managed Services™ portal provides you with convenient web—based and email methods to access details on your storage environment.