Without the right technology and well—trained staff, managing a contact center is meaningless. Therefore we place technology at the forefront of our services. IAM Networks knows which technology is necessary in a contact center to fulfill all customer´s needs. In doing so, we rely on the latest software architecture, as well as high availability, velocity, scalability and secure configurations. We organize customer departments obviously more productive, in order to sustainability reduce costs. At the same time we turn all internal and regulatory requirements of your company into place. Based on open interfaces, software integrates a vast amount of enterprise solutions in all areas of customer care. IAM Networks have the privilege of working with some of the most respected brands. IAM Networks has helped guide their contact centers to success, and delivered lasting performance improvements. Managing your business objectives day in and day out is hard enough. Simplify by bringing the most intelligent contact center service solutions to your customers with Nuance™ managed services. For peak solution performance, as you know, the journey does not end when your contact center solution launches into production.

People have to be enabled to deliver great performance and be able to respond to change. This can be achieved by providing common goals, common values, the right structure, as well as training and development. Both views we implement through our three pillar strategy, as well as through our consulting packages. Simplify by bringing the most intelligent contact center service solutions to your customers with call center managed services. We are your point of contact for business process outsourcing, the management of in—house contact centers, as well as managing your outsourced partners. IAM Networks manages projects, processes and quality for our clients. IAM Networks supports you with the set up of new locations, as well as with all integration work due to mergers and acquisitions. Complex self—service systems, simply managed from requirements and design through long—term support, IAM Networks brings the most experienced and seasoned contact center delivery and support teams to your front door. So you can focus on your business and customers instead of the 1’s and 0’s. Take advantage of the benefits of hosting and keep your solution to on premise.

Support Services And Remote IVR Monitoring

Proactively execute daily and weekly maintenance cycles to detect issues in any part of the solution—before they affect your customers. End to end IVR application call monitoring that detects issues with the user experience and complements traditional monitoring capabilities. With continuous improvement, we don’t allow changing user behavior to impact the effectiveness of your solution. Continuously analyze user behavior and application performance to keep your solution running in top gear. The IAM Networks team ensures you’re providing the most appropriate and impactful self—service applications in your industry, so that your customers have easy access to the information they need across their choice of channels. IAM Networks will develop a strategy enabling you to launch a successful and secure customer authentication solution for voice and other service channels. This strategy will make sure high adoption rates and ease of use while adhering to regulatory and security standards. Take advantage of an array of support services from us. Through solution optimization, when your contact center solution launches, we will analyze performance and optimize the solution to achieve the highest possible results.

Business Consulting

Managing your business objectives day in and day out is hard enough. We develop strategic road maps that inform your business plan, define objectives and lay the foundation for long—term success. With infrastructure services we design, architect, procure and implement the core technology platforms with the right sized capacity and redundancy to meet your business needs. IAM Networks’ full application services provide turn—key services that deliver the most intelligent and conversational self—service IVR and CTI applications that your customers will love. Our experience, best practices and commitment to success produce results by reducing costs, ensuring solution availability and simplifying contact center operations. The IAM Networks team takes an agnostic approach to consulting and provides unbiased, objective viewpoints to compliment your business strategy. Business consulting provides strategic guidance and actionable road maps that deliver exceptional customer service. With deep industry expertise and experience, IAM Networks consultants create strategies that meet the ever—changing demands of your customers—and drive business results.

Features And Benefits

IAM will manage the full solution implementation and deliver a managed contact center on your business goals, on—time and on budget. A fully managed private IVR cloud is your answer. IAM Networks offers end to end implementation and support—over a multi—year engagement. IAM can offer flexible pricing models to meet your financial needs, including CAPEX, OPEX or a hybrid of both. Efficiencies and expertise—we have provided managed services to enterprises in all industries and of all sizes. Our experience, best practices and commitment to success produce results by reducing costs, ensuring solution availability and simplifying contact center operations. Flexible portfolio—managed Implementation and Support can be fully customized to meet your needs, or take the full advantages of a Managed Private Cloud in CAPEX or OPEX pricing models. Single point of contact—from consulting to design, implementation to optimization, monitoring to support, you will always know who is accountable and who to contact. IAM Networks creates a comprehensive metrics and measurement strategy based on industry standards and your business goals, including ideal KPIs, reports and management strategies to drive continuous improvement.