Avaya
Partners — Avaya

Explore communications, conferencing, and infrastructure solutions that support real—time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters. Contact Avaya or an Avaya authorized partner to start defining the right unified communications solution for your business. Connect, communicate and collaborate with the cloud. The average business today uses up to six different cloud solutions in order to meet an ever—growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now.

Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Enjoy the native benefits of the cloud that you have come to know and love with the networking reliability and strength that Avaya inherently offers as the number one leader in contact center, unified communications, and SMB telephony. In today’s dynamic enterprise landscape, you can’t afford the risks of partnering with anyone but a proven market leader and innovator. Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise—wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences.

Avaya Networking

Every business needs the benefits and unlimited potential of hot technologies — right now there’s cloud computing, IoT, and BYOD — but keeping networks safe is paramount. Avaya is providing innovative network security delivered via a broad portfolio. Contact Avaya or an Avaya Authorized Partner to start a conversation about the right communications networking solutions for your business. Technology is driving waves of digital transformation, including the Internet of Things, which delivers effective omnipresence solutions for devices. From heart machines to heating systems to helicopters, it’s all online, integrated, available — and possibly vulnerable. Avaya provides innovative network cyber security with remarkable efficiency and performance. Cloud networking solutions include, Software—Defined networking, ethernet switches, access control, wireless networks, network management virtualization, unified access, and video surveillance.

Cloud Computing

Avaya offers subscription services hosted in the cloud for high—performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy—to—use services, you eliminate capital investment and gain the ability to scale the services to meet your changing needs. Contact Avaya or an Avaya Authorized Partner to start a conversation about cloud—based communications for your business. Avaya cloud—based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability and security. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems. Avaya’s cloud offerings include cloud options, enterprise cloud and managed services, and Avaya cloud solutions delivered by BT Wholesale.

Avaya

The average business today uses up to six different cloud solutions in order to meet an ever-growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now. Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in—house resources. Move to the Cloud or to Cloud—based managed services. Use the time saved on in—house management of unified communications, contact center, video, and hosted applications to re—focus on your core business.

Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as—a—service cloud—based solution that can be customized to support your multi—vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in—house resources more efficiently, and lay the groundwork for future technology—based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL—aligned communications environment designed to fit your organization’s needs.

Manage your contact center operations using Information Technology Infrastructure Library (ITIL) aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved. Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively.

We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing. Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services. Built on the principles of co—management and out—tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self—management strategies. Contract out only selected services, instead of whole business processes.

A solution sized to your specifications — this customized, packaged, private—cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment. Monitoring delivers increased value now and in the future—enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Management platform.

Gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future. Pay only for what you need — whether your plans include optimizing your current communications applications or transitioning to new technology, there’s a pricing model that fits your business. Pricing is on a utility model basis — for example, per user/per month — and often can include no upfront payments or capital expenditure purchases. Private cloud or dedicated hosted options have a pay—as—you—go model.

Manage your communications infrastructure with a comprehensive set of globally aligned services. We offer support for all your unified communications needs — from simple out—tasking to full outsourcing. Take advantage of the flexibility to use and add enterprise communications support elements as you need them. Internationally recognized operations services are based and aligned with the Information Technology Infrastructure Library (ITIL). They are packaged in service sets, so you can start with a baseline level and then add extra elements at your own pace and only as required.

Choose from extensive, flexible, agile options for managed services. With Avaya Unified Communications Managed Services, you define and control the scope of responsibility for your internal and external team members — unlike conventional business process outsourcing. Optimize your communication applications suite based on your business objectives: reducing costs, improving cash flow management, or increasing revenue. These managed solutions scale up or down as your business expands or contracts, and provide predictable pricing and service.

Lay the foundation for powerful, scalable, and Interoperable multi—party video collaboration. Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment. Build on your existing video deployment with HD video conferencing. Avaya Scopia video conferencing Infrastructure provides scalable, cost—effective, and unparalleled interoperability with other standards—based video endpoints. Experience advanced room systems and distributed desktop and mobile endpoints.

Invite anyone, anywhere, on any network, to participate in a video call. Customize your always available virtual conference rooms. Support scheduled and ad—hoc conferencing from video conference room systems, desktops, and mobile apps. Gain the largest video capacity (80 HD ports) in a single 1U system with hybrid hardware and software architecture, including powerful video acceleration. Connect to any standards—based video conferencing system and leading unified communications client.