Remote Managed Services — offload all or part of your day-to-day network management tasks to our technical experts. Juniper Networks Security Managed Services relieve your staff from monitoring, problem resolution, moves/adds/changes, and provides advanced network performance and planning reports. Juniper Networks Security Managed Services provides reactive and proactive alarm notifications to your operations team, and remote assistance to facilitate problem resolution. Juniper Networks Security Managed Services is available 24 hours a day, 7 days a week, 365 days a year. Device Co-Management — Juniper Networks Security Managed Services gives you the ability to co-manage your devices from a dedicated customer portal. This unique feature allows your staff to view, monitor, and make network changes and adjustments in real-time, eliminating the chore of having to submit change requests to the remote NOC.
The last 30 configuration changes made are automatically saved, minimizing the impact of human error and decreasing the mean time to recovery if rollback to a previous configuration is required. Juniper Networks technical experts work jointly with your IT staff to manage changes on the network, providing a comprehensive audit trail for all network modifications. Juniper Networks Security Managed Services and Remote Monitoring Services cover any SMTP compliant, non Juniper devices on your network. We have engineers certified by HP Enterprise, Cisco, and other vendors to manage entire portions of your network domain. When an issue is discovered in your network, Juniper’s NOC team will quickly notify both your IT staff and Juniper Networks Technical Assistance Center (JTAC). The NOC staff knows exactly what information JTAC engineers need to resolve a problem quickly and can provide that information in a streamlined manner. If there is an ISP issue, the NOC staff will deal directly with the ISP without your IT staff having to act as a go-between.
Juniper Networks Security Advanced Services
Juniper Networks Security Advanced Services help you dial in network maintenance and optimization. In addition to Juniper Networks product maintenance support (Juniper Networks Care) and Professional Services, we also offer a set of subscription-based Advanced Services designed to support the Operate phase of the network life cycle. These service options are enhancements to the industry-leading services that are included in Juniper Care maintenance agreements. To use our Advanced Services offerings, you will need an active Juniper Care support contract for all products covered. Juniper Networks Security Advanced Services fall into two categories: Juniper Networks Onsite and Remote services. You can select the appropriate service for your business based on network size, complexity, and specific needs.
Onsite Technical Services
Juniper Networks Onsite Services act as an extension of all Juniper resources, delivered directly to your site via a Field Service Engineer, Resident Engineer, or Resident Consultant. These engineers have varying levels of technical expertise, certifications, and focus. They consult and leverage Juniper Networks resources, skill sets, and knowledge to enable faster solutions and best practices. Each engineer takes part in internal technology forums, has undergone internal Juniper Networks training conducted by the technical leaders who developed the solutions, and has access to “Best Practices” solutions templates. Juniper Networks Onsite Services coverage delivers much more than a well-trained on site resource, giving your company a direct connection to Juniper knowledge and Juniper Networks internal experts.
Remote Operational Services
Juniper Networks offers a range of remotely delivered services, each designed for different needs. New Customer Onboarding assists new customers who need help getting Juniper Networks equipment up and running. Juniper Networks Care Plus builds closer operational ties between the end-user and Juniper experts. It includes a named service manager, Expert—to—Expert Access, and training and service credits. Juniper Networks Optimum Care gives you a rich set of ongoing, proactive technical services that target operational excellence for your network. Customer-Focused Technical Support provides access to a designated senior support engineering team that has knowledge of your network architecture, topology, devices, and the applications that your network uses. This team responds to your highest-priority incidents, accelerating the time to resolution and enabling higher availability.
Juniper Networks Security