Oracle CX Cloud Suite
HomePartnersOracle — Oracle CX Cloud Suite

Rising expectations turn customer experience into a competitive advantage. Your customers expect the same experience with your brand, regardless of where the interaction takes place — on social media, online, in-store, on your mobile app, on your website, or through the call center. If you fall short of these expectations, customers will easily jump to any number of better options, putting your business at risk. In hyper-competitive, commoditized markets, customer experience is a competitive advantage. Oracle CX Cloud Suite helps companies leverage the customer experience to differentiate, innovate, and improve business results. It is the most complete, integrated, and extensible customer experience solution available in the market. Oracle CX Cloud Suite breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ).

Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle’s approach enables your company to provide cross-channel, consistent customer experiences using pre-built business processes that span silos. Integrate Oracle CX Cloud Suite with enterprise applications, providing connections throughout the buyer’s journey and making operations more efficient. Leverage industry-specific best practices for competitive advantage and lower TCO. Delivering the right message to the right person at the right time through a range of communication channels requires the ability to quickly collect data, gain insight, and parlay that insight into action. Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.

Oracle CX Cloud Suite — Sales

Today’s mobile sales force needs a CRM system that is easy to use and provides the relevant information they need to make sales faster. Sales management needs real-time insight into pipeline opportunities and sales numbers, and an efficient avenue for managing sales reps on the go. Oracle Sales Cloud delivers all that and more. Deploy and use your CRM system easily. Drive sales results via complete mobility and multiple screens. Optimize sales performance with powerful analytics. Drive productivity via integrated communication, coaching and team selling. Drive demand across all channels with modern selling tools. Increase business agility. Achieve more, faster, and with fewer resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires fast and easy tools, mobile productivity, insightful and collaborative selling, and aggressive pipeline creation.

Oracle CX Cloud Suite — Commerce

Shoppers demand personalized, omni-channel experiences across their journeys. To deliver this, merchants must have a flexible cloud platform that simplifies connections to other systems, streamlines site management, and offers the ultimate brand control. Oracle Commerce Cloud empowers merchants to become more agile and reduce their costs while delivering experiences that lead the commerce evolution. Fast — get live quickly and move at the speed of business. Flexible — easily customize your brand experience without limits. Complete — simplify everything you need in one place. Reliable — innovate and grow with the proven leader. Oracle Commerce Cloud is the most extensible, cloud-based e-commerce platform offering retailers the flexibility and agility needed to get to market faster and deliver desired user experiences across any device. Experience unbounded growth and increased revenue for your business with a cloud solution designed for agility and optimum performance.

Oracle CX Cloud Suite — Social

Tap the power of social media to fuel improved customer experience with better insights, more targeted and effective content, better service, and real-time collaboration. Capture only the relevant conversations around your brand and use advanced analytics to make use of those insights quickly. Gain faster, deeper, more accurate insights from social. Quickly deliver content to the right people at the right time. Drive stronger customer bonds by delivering proactive social customer service. Drive faster growth through social customer identification and targeting. Is your organization positioned to enable social across the enterprise? Successful companies will leverage social for marketing, sales, customer service, human resources, collaboration, and more to connect with customers and establish a competitive advantage. Oracle Social Cloud is a scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations.

Oracle CX Cloud Suite — Service

A modern, integrated customer service approach leverages a multichannel environment to provide better service at a reduced cost, monitors social media to identify and address potential service issues, and helps drive higher sales conversions. Make it easy for customers to engage with your brand — and get the information they need. Make it easy to serve customers more efficiently through self-service content, online chat, click-to-call, and virtual assistants. Easily adapt to the needs of your business by bringing flexibility to the customer service organization. Can you keep up with rising consumer expectations and communication channels? You can with Oracle Service Cloud. Effectively engage with customers over more channels and with more choices — anywhere, on any device. Move customer engagements and interactions across multiple channels and devices for consistent experiences. Get more insight into interactions, bring together data and content sources, and leverage data from across the enterprise.

Oracle CX Cloud Suite — CPQ — Configure, Price, Quote

Both enterprises and fast-growing midsize companies are looking for ways to streamline the entire opportunity-to-quote process as a critical component of their CRM program. By making the entire sales process more efficient — including product selection, configuration, pricing, quoting, ordering, and approval workflows — businesses are able to deliver better customer service and scale for growth. Enable everyone from sales reps to channel partners to sell more with improved cross-sell and up sell capabilities. Automatically generate 100% accurate, customer-friendly quotes in minutes. Sell more profitably with price, discount, and margin control and by using automated approvals. Oracle’s best-in-class CPQ (configure, price, and quote) solution helps you improve margins and increase sales productivity. Flexible, scalable, and enterprise-ready, Oracle CPQ Cloud enables you to accurately capture orders for complex products and services and generate quotes within minutes.
Oracle CX Cloud Suite

Benefits

Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across SaaS, PaaS, and IaaS, and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity. Reimagine your business, processes, and experiences. Oracle Cloud SaaS applications provide you with the speed and innovation of best-of-breed cloud software in a complete, secure, and connected cloud suite.

Embedded with modern, best-practice processes and built-in social, mobile, and analytic capabilities, Oracle Cloud applications help you deliver the experiences your customers expect, the talent to succeed, and the performance the market demands. Oracle Cloud PaaS helps enterprise IT and Independent Software Vendor (ISV) developers rapidly build and deploy rich applications — or extend Oracle Cloud SaaS apps — using an enterprise-grade cloud platform based on the industry's #1 database and application server.

Cloud Applications

Modern cloud applications from Oracle help you reimagine your business. The best-of-breed SaaS applications in Oracle Cloud are integrated with social, mobile, and analytic capabilities to help you deliver the experiences customers expect, the talent to succeed, and the performance the market demands. Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Organizations seeking a competitive advantage are looking to Oracle to help them effectively engage their customers across physical and digital channels to dramatically improve customer retention, up-sell, and brand advocacy.

Modern HR differentiates the business with a talent-centric and consumer-based strategy that leverages technology to provide a collaborative, insightful, engaging, and mobile HR, employee, and executive experience. Oracle HCM Cloud enables modern human resources to find and retain the best talent and increase global agility. Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud's Financials, Procurement, Project Portfolio Management, and more, you can increase productivity, lower costs, and improve controls.

Cloud Platform

Oracle Cloud PaaS helps enterprise IT and Independent Software Vendor (ISV) developers rapidly build and deploy rich applications — or extend Oracle Cloud SaaS apps — using an enterprise-grade cloud platform based on the industry's #1 database and application server. Data Management Cloud services provide a complete and integrated set of capabilities for building, deploying and managing data driven applications. Combining the best in class security, availability, management and analytics for your business applications, these services accelerate your organization's pace of innovation and agility. Oracle Application Development solutions provide a comprehensive suite of products and services for simplified development and rapid deployment resulting in a more agile development lifecycle.

Comprehensive and unified set of components seamlessly integrates on premises and cloud applications and services. Rapidly provision, deploy, manage and connect your Oracle and 3rd party applications to reduce complexity and achieve one connected enterprise. Oracle Management Cloud (OMC) is a suite of next-generation integrated monitoring, management, and analytics cloud services built on a scalable big data platform that provides real-time analysis and deep technical and business insights. With OMC, customers can eliminate multiple information silos, resolve application issues faster, and run IT like a business. To learn more, read the eBook and the documentation

Database

The latest innovations for Oracle Database are now available in the cloud first. With 100 percent compatibility engineered across both on-premises and cloud deployments, customers can quickly benefit from the latest cloud services. Developers have full access to all Oracle Database options for development and test, while IT can validate database migrations, load test, or performance test existing databases before production deployment. No matter which deployment option you choose, the instant availability of database cloud services further simplifies database access for both IT and developers.

Automatically compress and tier data across memory, Flash, and disk based on user access to maximize resource utilization and simplify information life cycle management. Reduce complexity with pre-integrated systems, consolidated databases, and database operational management. Accelerate database transactions and queries without excessive configuration, tuning, or index building. Defend against threats, protect against downtime and data loss, secure against unauthorized access, and comply with regulations for sensitive data and critical applications.

Features

Advanced NAT and PAT abilities. New sites can be added quickly without renumbering sub networks or the networks of any existing site. Automated key creation, distribution and regeneration-symmetric keys for IPsec tunnels are generated and pushed to the CSGs from Oracle Service Control Point (SCP). Leverage existing on premise VPN solutions. Support for customer’s existing VPN Gateway or use Oracle’s Software VPN gateways (CSG). Strong encryption — all the data between customer’s data center and Oracle Compute Cloud can be encrypted using 256 bit AES-256 encryption.

Oracle’s Corente Cloud Services Exchange (Corente CSX) is a cloud-based Software-Defined Networking (SDN) service that enables distributed enterprises to deliver trusted connectivity services to and from any location with less complexity, in significantly less time, and at a greatly reduced cost, when compared to more traditional approaches. The Oracle Corente Services Gateway (CSG) is a distributed virtual appliance located at the network edge that provides secure endpoints for virtual private networks over any IP networks with zero-touch installation.