Today, IT is expected to deliver secure, reliable services while also enabling rapid business transformation. This new kind of IT requires a new kind of support. IAM Networks provides the data center network support you need to compete and win. Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and impairs your competitive advantage. But how do you balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support and monitoring services for IT? Expert skills are scarce and expensive. But you have a complex installed base that spans multiple vendors, licenses, technologies, devices — even countries. You require proactive IT service support to ensure continued availability and reliability. But when your systems fail, does your maintenance contract ensure you have enough of the right resources on call? We design data center network support solutions to avoid external network disruptions.

Network problems require fast and efficient remediation, according to an appropriate service level agreement (SLA)? Employing internal resources to manage unscheduled downtime can be costly. It would require an increase in highly skilled staff across multiple technologies and geographies. Data center network support services, combined with our contract aggregation capabilities and network monitoring services, provide a portfolio of flexible service products and options to ensure that your ICT estate is properly covered. These services offer you predictable costs and a framework for efficient resource allocation, while protecting your business from risk and the unwelcome expense of downtime. We provide five levels of IT infrastructure support service designed around different budgets and models. We support servers, storage and networking products, plus third-party software for the leading x86 operating systems. IAM Networks engineers help provide data enter and network support to diagnose and resolve problems and provide software and firmware advice.

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Data Center Network Support Services

Access to leading technical expertise — you have access to world—class engineers, spanning six technology areas of expertise. Where relevant, we also offer third-party expertise thanks to our partnerships with leading technology vendors such as Cisco, Microsoft, VMware, Fortinet, F5 Networks, Juniper Networks and Riverbed. Best in class service level agreements (SLAs) — our SLAs continually motivate us to resolve issues speedily. Our SLA clock starts from the moment you call our Network Operations Center. You can choose an SLA that meets your specific business requirements and on a per device basis. Signing a contract with a maintenance service provider doesn’t guarantee a good working relationship. Without an understanding of the ongoing value the service provider delivers, it’s not easy to determine whether you’ve invested wisely, and whether you’re seeing a proper return. The time and effort spent on managing vendors and service providers might mean there’s little left to meet the level of service the business expects.

Network Maintenance Life Cycle Services

Adding value to the IT environment means moving away from break fix support and becoming proactive. With Support Service, you can make this leap without the capital expense of employing additional experts. Our Service comprises a number of service elements that work together to deliver more than a reaction to IT problems — network maintenance service consists of, Incident management which offers you a single point of contact for all incidents around the world through our service centers, and deliver according to agreed service levels. Deploying network engineers on site if an incident can’t be resolved remotely, we send one of our engineers to your premises. With multi vendor management, we take on the procurement, renewal and management of your manufacture maintenance contracts. We’ll also administrate any claims against the vendor for returned material. We managed software license renewals, we remind you when right of use licenses are due for renewal so you don’t need to track multiple renewal dates.

Comprehensive And Flexible Service

Many different technologies are likely running in your data center and cloud instances. You seek cost-effective IT operations management, data center network support and improved speed and agility.  Your single point of contact and dedicated account team helps you improve stability in your current IT environment and provides the expertise on particular technologies to guide you further to meet your goals. Hybrid IT promises agility and savings but its implementation can be challenging. Data center network support offers a solution based on your unique business requirements and use cases. We streamline Hybrid IT through a personalized service solution that includes operational “building blocks” like proactive service, infrastructure automation and pay as you go capacity. Proactive data center network support is a simplified and cost-effective IT support option that combines high level personal service with smart technology to proactively diagnose potential problems and remediate before your business is impacted.
Data Center Network Support
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