With managed services IAM Networks handles day—to—day management, monitoring and remediation of your data, voice, video, and unified communications network capabilities allowing you to align IT resources with strategic business objectives. It eliminates complexity while supporting solutions that address business problems. Business expects more than operational efficiency from IT. It needs an innovative partner, because there’s a technology component to virtually every internal and customer facing process. Service delivery managers establish a framework that ensures consistent and efficient operations. They act as advocates on behalf of customers, providing assistance throughout the entire engagement life—cycle. We monitor your systems at multiple levels to ensure your service level agreements are being met. Speedy and efficient ticket resolution — the network operations center processes network trouble tickets, with an ability to respond quickly and efficiently to any anomalies in our customers’ networks.
If there is an issue, the system triggers audible and visual alerts and sends emails a specific escalation path to our network operations center technicians and key engineers to triage and resolve the event. The network operations center also contains the help desk, giving our Tier 2 technicians immediate access to all tools necessary to troubleshoot any problems as well as access our Tier 3 and 4 technicians and engineers if needed. Managed services was built upon pro active and flexible solution offerings. Our primary goal is to operate your network as efficiently as possible. IAM Networks takes the necessary steps to prevent outages and disruptions from happening and fix small problems before they become catastrophic. IAM Networks customized solutions service your delivery gaps. It’s our way of keeping systems running smoothly and efficiently. Key practice areas include data, voice, video, and network security. Each offer can be augmented with optional hardware and software maintenance, with dedicated resources across a variety of disciplines to meet business needs in complex and high volume environments.
Network Security Managed Services
Security is one of the top concerns for operators, enterprises, governments and regulators. Attacks are growing more advanced and severe. As a managed security service provider Ericsson ensures your security processes, staff and systems are equipped to handle cyber attacks. IAM Networks can deliver ongoing support, IT ownership, 24/7 monitoring, alerting and reporting and remediation services. IAM Networks managed network security services engineers can work as a compliment to a customer’s existing security capabilities, or we can deliver a service that provides the overall management of this area including extensive proactive monitoring, ongoing management, incident response and remediation. Well delivered managed services can help deal with the day—to—day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end to end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.
Network Managed Services
The network operations center is a state of the art center for managed network services operations. It keeps constant vigilance over your critical voice, data and video networks, applications and infrastructure. The network operations center is staffed with Tier 2, 3, and 4 highly certified engineers and uses technology to proactively monitor your entire data infrastructure 24/7. IAM Networks has the ability to monitor traditional telephone system components and your entire network — from WAN segments to routers to switches to servers to PCs, telephones, and the applications they run — all from one, intuitive window. This means that multiple systems keep watch over your entire IP telephony communications infrastructure, ensuring that we quickly identify and resolve any anomalies anywhere throughout the system, sometimes before you know they exist. Tier 2, 3, and 4 technicians and engineers hold the highest levels of certification and have direct access to manufacturer specific Tier 3 and 4 engineers if required.
Immediate benefits can be gained by outsourcing IT services through Managed Services. Control IT costs — outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it. Reduce labor costs — hiring and training an IT staff can be very expensive, and temporary employees don't always live up to your expectations. Outsourcing lets you focus your human resources where you need them most. Trained, experienced, qualified, certified—if you’re not IT trained, how do you assure an employee is qualified?
Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but so is experience. Qualified doesn’t equal experienced — few problems are new for leading IT service companies, which see related problems multiple times. An in—house IT employee leads an isolated existence no matter how much they train. We'd all rather an experienced doctor; the same is true for IT. Increase efficiency and competitiveness — organizations that try to do all IT Services in—house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.
Is your firewall up to date? Do you have a DMZ installed? Do you audit your workstations and servers? Has your company implemented PCI DSS security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as credit and debit Cards, gift certificates, e—checks, wire transfers to name a few, but with these forms of transacting also comes the need for due diligence. By outsourcing a qualified Manages Services company who is familiar with PCI DSS compliance standards https://www.pcisecuritystandards.org, you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information and more.
Comprehensive coverage — the network operations center can monitor both voice systems and multi service data networks so you are alerted of any irregularities present within your environment. Redundant systems — IAM Networks sophisticated hardware and certified technicians watch over your network from both a computer and human perspective, providing redundant monitoring to ensure any anomalies are detected immediately. Standardized reporting — IAM Networks provide standard and custom reports outlining the health of your systems and your usage of the network operations center, as well as response times, time to resolution, and other important statistics.
Improving cost efficiency in network operations. This is where the managed services business once started and it is still the basis. Based on our experience an average cost reduction of 20—25% is possible to achieve. Improving network and service performance. This is equally important as cost efficiency. As an example, in one of our engagements we improved the performance of the network and existing services which led to a 14% increase in voice and data traffic.
A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in—house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money. Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise. Most small businesses can't afford to match the in—house support services that larger companies maintain. Outsourcing can help small companies act "big" by giving them access to the similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.