Avaya Aura Communication Manager
Home — PartnersAvaya — Avaya Aura Communication Manager

Start your move to unified communications and collaboration with Avaya Aura Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization. Enable employees to take care of business more easily and quickly — because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities. Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration. Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere — whether they’re in the office, or on the go.

Choose from more than 700 features and an ever-expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters. Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined. Communicate and collaborate with anyone, anywhere. Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more. Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected. Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.

Unified Communications And Collaboration Solution

Start your move to unified communications and collaboration with Avaya Aura Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization. Enable employees to take care of business more easily and quickly — because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities. Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration. Communicate and collaborate with anyone, anywhere. Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more.

Avaya Aura Communication Manager

With Avaya Aura Communication Manager use 700+ features that help ensure communications flow easily throughout your organization. Everyone experiences standard capabilities such as auto attendant, call transfer, call forward, E911, and advanced features. Your headquarters, branch offices, call centers, home offices, and mobile workers get the same great set of collaboration and communication services. Avaya Aura Communication Manager — promise and deliver communication services with 99.999% reliability. Duplicated hardware and software combined with enhancements to preserve high-quality communications at all your locations. Avaya Aura Communication Manager — expand communication services as your business grows. You can start with fewer than 100 users and expand to as many as 36,000 on a single system. And to 350,000 on a single network. Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected regardless of location.
Avaya Aura Communication Manager

Benefits

The average business today uses up to six different cloud solutions in order to meet an ever-growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now. Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in-house resources. Move to the Cloud or to Cloud-based managed services. Use the time saved on in-house management of unified communications, contact center, video, and hosted applications to re-focus on your core business.

Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as-a-service cloud-based solution that can be customized to support your multi-vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in-house resources more efficiently, and lay the groundwork for future technology-based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL-aligned communications environment designed to fit your organization’s needs.

Contact Center

Manage your contact center operations using Information Technology Infrastructure Library (ITIL) aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved. Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively.

We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing. Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services. Built on the principles of co-management and out-tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self-management strategies. Contract out only selected services, instead of whole business processes.

Features

A solution sized to your specifications — this customized, packaged, private cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment. Monitoring delivers increased value now and in the future — enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Management platform.

Gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future. Pay only for what you need — whether your plans include optimizing your current communications applications or transitioning to new technology, there’s a pricing model that fits your business. Pricing is on a utility model basis — for example, per user/per month — and often can include no upfront payments or capital expenditure purchases. Private cloud or dedicated hosted options have a pay-as-you-go model.

Unified Communications

Manage your communications infrastructure with a comprehensive set of globally aligned services. We offer support for all your unified communications needs — from simple out-tasking to full outsourcing. Take advantage of the flexibility to use and add enterprise communications support elements as you need them. Internationally recognized operations services are based and aligned with the Information Technology Infrastructure Library (ITIL). They are packaged in service sets, so you can start with a baseline level and then add extra elements at your own pace and only as required.

Choose from extensive, flexible, agile options for managed services. With Avaya Unified Communications Managed Services, you define and control the scope of responsibility for your internal and external team members — unlike conventional business process outsourcing. Optimize your communication applications suite based on your business objectives: reducing costs, improving cash flow management, or increasing revenue. These managed solutions scale up or down as your business expands or contracts, and provide predictable pricing and service.

Video

Lay the foundation for powerful, scalable, and Interoperable multi-party video collaboration. Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment. Build on your existing video deployment with HD video conferencing. Avaya Scopia video conferencing Infrastructure provides scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints. Experience advanced room systems and distributed desktop and mobile endpoints.

Invite anyone, anywhere, on any network, to participate in a video call. Customize your always available virtual conference rooms. Support scheduled and ad-hoc conferencing from video conference room systems, desktops, and mobile apps. Gain the largest video capacity (80 HD ports) in a single 1U system with hybrid hardware and software architecture, including powerful video acceleration. Connect to any standards-based video conferencing system and leading unified communications client.