With managed services we handle day—to—day management, monitoring and remediation of your data, voice, video, and unified communications network capabilities allowing you to align IT resources with strategic business objectives. It eliminates complexity while supporting solutions that address business problems. Business expects more than operational efficiency from IT. It needs an innovative partner, because there’s a technology component to virtually every internal and customer facing process. Service delivery managers establish a framework that ensures consistent and efficient operations. They act as advocates on behalf of customers, providing assistance throughout the entire engagement life—cycle. We monitor your systems at multiple levels to ensure your Service Level Agreements are being met. IAM Networks ensures your security processes, staff and systems are equipped to handle cyber attacks. Speedy and efficient ticket resolution—the network operations center processes network trouble tickets, with an ability to respond quickly and efficiently to any anomalies in our customers’ networks.

If there is an issue, the system triggers audible and visual alerts and sends emails a specific escalation path to our network operations center technicians and key engineers to triage and resolve the event. The network operations center also contains our help desk, giving our Tier 2 technicians immediate access to all tools necessary to troubleshoot any problems as well as access our Tier 3 and 4 technicians and engineers if needed. Managed Services was built upon pro active and flexible solution offerings. The NOC is staffed with highly certified engineers and uses technology to proactively monitor your entire data infrastructure 24/7. IAM Networks primary goal is to operate your network as efficiently as possible. We take the necessary steps to prevent outages from happening and fix problems before they become catastrophic. It’s our way of keeping systems running smoothly and efficiently. Key practice areas include data, voice, video, and network security. Each offer can be augmented with optional hardware and software maintenance, with dedicated resources across a variety of disciplines to meet business needs in complex and high volume environments.

Network Security Managed Services

Security is one of the top concerns for operators, enterprises, governments and regulators. Attacks are growing more advanced and severe. As a managed security service provider IAM Networks ensures your security processes, staff and systems are equipped to handle cyber attacks. We can deliver ongoing support, IT ownership, 24/7 monitoring, alerting and reporting and remediation services. IAM Networks managed network security services engineers can work as a compliment to a customer’s existing security capabilities, or we can deliver a service that provides the overall management of this area including extensive proactive monitoring, ongoing management, incident response and remediation. Well delivered managed services can help deal with the day—to—day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end to end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies. Managed services provides network transformation.

Network Managed Services

The network operations center is a state of the art center for managed network services operations. It keeps constant vigilance over your critical voice, data and video networks, applications and infrastructure. The network operations center is staffed with Tier 2, 3, and 4 highly certified engineers and uses technology to proactively monitor your entire data infrastructure 24/7. IAM Networks has the ability to monitor traditional telephone system components and your entire network—from WAN segments to routers to switches to servers to PCs, telephones, and the applications they run—all from one, intuitive window. This means that multiple systems keep watch over your entire IP telephony communications infrastructure, ensuring that we quickly identify and resolve any anomalies anywhere throughout the system, sometimes before you know they exist. Tier 2, 3, and 4 technicians and engineers hold the highest levels of certification and have direct access to manufacturer specific Tier 3 and 4 engineers if required. This can involve managing operations and phase out of legacy equipment or introducing new technologies like for example SDN and NFV.

Features And Benefits

Comprehensive coverage—the network operations center can monitor both voice systems and multi service data networks so you are alerted of any irregularities present within your environment. Redundant systems—our sophisticated hardware and certified technicians watch over your network from both a computer and human perspective, providing redundant monitoring to ensure any anomalies are detected immediately. Standardized reporting—IAM Networks provides standard and custom reports outlining the health of your systems and your usage of the network operations center, as well as response times, time to resolution, and other important statistics. Improving cost efficiency in network operations. This is where the Managed Services business once started and it is still the basis. Based on IAM Networks’ experience an average cost reduction of 20—25% is possible to achieve. Improving network and service performance. This is equally important as cost efficiency. As an example, in one of our engagements we improved the performance of the network and existing services which led to a 14% increase in voice and data traffic.