Citrix XenApp™ and XenDesktop™ are the industry leading solution for virtual application delivery, enabling you to provide apps to workers on any device, anywhere. With Citrix XenApp™, you can solve IT challenges while increasing security and reducing IT costs. Even if you have already implemented a virtualization solution, our experts can assist you in optimizing or scaling your environment to meet your business needs. We can also provide guidance in migrating apps, tailoring desktops to different user groups or ensuring high performance delivery to remote locations. Accelerate your implementation and minimize risk with Citrix Consulting™. You’ll get the expertise of Citrix Consulting™ architects with direct access to engineers, life cycle maintenance and support escalation teams to successfully deploy Citrix™ solutions in any phase of your project. Citrix Remote Monitoring™ simplifies the adoption, management and future expansion of a Citrix™ solution. Whether required for a short—term issue identification and stabilization project, multi—year infrastructure monitoring and administration or expansion of your environment, Citrix™ experts are available to help.

Remote Services can help you identify and resolve issues faster, maximize up time, implement change control and best practice and free your IT team to focus on other projects. Experience and expertise from engineers and consultants that bring years of experience, along with the benefits of a comprehensive Citrix™ solution, to enable business mobility for your organization. Leverage the technical expertise of on site consultants or remote delivered services for design validation, post launch service improvements, or any need in between. Get results that matter from engineers and consultants that will learn your business and goals, delivering a Citrix™ solution that produces the most value to your organization. Tools and automation provide highly automated tools configure the basics, empowering our engineers and consultants to dedicate their expertise to customizing and refining your solution. These custom engagements enable you to fully design, configure and deploy Citrix™ solutions to fit your business and end—user requirements. Prepackaged services must be completed within 90 days of purchase and are not subject to acceptance.

Operational Support And Deployment Engagements

Deployment engagements involve installing, and configuring a Citrix™ solution to meet the specifications from the design phase of the Citrix Consulting™ methodology. This may include supporting the integration of applications required, and performing thorough testing of all infrastructure components. Citrix Consulting™ can guide you through a phased roll out, using  practices and field experience to mitigate risk and ensure a successful deployment.  Remote network monitoring is a cost—effective offering brings together a unique blend of experience, people, tools and pro­cesses to help you achieve the greatest benefit and returns from your Citrix™ investment. These include Citrix Operations and Support Design™ services to review you current application and desktop management operations and support framework in order to assess its suitability and readiness to support your Citrix™ solution, and propose additional activities for optimal performance. This may also include services such as the creation of run books providing guidance on specific technical tasks or maintenance activities, based on Citrix™ leading practice and customer experience.

Network Architecture Design And Assessments

Design engagements help gather and describe the business requirements for desktop virtualization, then define and document the design of a Citrix™ solution that meets the particular business and IT objectives. All design documentation is thoroughly reviewed during the Citrix Quality Assurance™ process, to ensure technical accuracy, risk mitigation, and alignment with Citrix Consulting™ leading practices and extensive field experience. Network assessment engagements evaluate technical infrastructure and business processes as they relate to successfully delivering applications and desktops using Citrix™ solutions. These consist of interactive sessions to discuss characteristics of the technical environment and related business processes while sharing proven best practices and field experiences. Assessments may complete a comprehensive analysis of the infrastructure areas that affect the performance, scalability and maintenance of the existing and/ or planned Citrix™ environment, and also the resolution of any issues identified. Citrix Consulting™ has services to support the ongoing operation of a Citrix™ solution.

Features And Benefits

With the Citrix Cloud XenApp and XenDesktop Service™, much of that complexity shifts from the IT admin to the Citrix Cloud™ global operations team. This dedicated operations team preemptively monitors several components of a customer’s deployment. The notification includes a root cause analysis that allows the operations team to quickly investigate and resolve the issue. Citrix™ built their monitoring tools with the customer in mind. For that reason, many of the tests that we perform are invoked from over 60 locations across the globe. This is vital because monitoring tools should be isolated from the environment being tested. This allows us to have more confidence that our service is available by anyone, anywhere, on any device. Cloud hosted storefront for each customer is included with the Citrix XenApp™ and XenDesktop Service™. We ensure that the URL can resolve, that the page can render, and that our customers can access their apps and data. If Cloud StoreFront™ was unavailable, and the customer did not have their own on premises StoreFront, then session launch would not be possible because users would be unable to see their offerings. We treat this as a high priority outage because session launch would not be possible.