Cisco HCS™ is a Cisco Unified Communications Manager™ based offering. It provides cloud—ready collaboration services you can deploy in way that makes sense for your business. Get cloud ready collaboration in a self owned model. Cisco HCS Large Enterprise™ is a Cisco™ validated architectural private cloud solution that is ideal for organizations that want to offer cloud ready collaboration services. As the core of the Cisco Collaboration™ portfolio, Cisco Unified Communications Manager™ is a unified communications call control platform that can deliver the experience to the endpoint. Cisco HCS™—is a Cisco Unified Communications Manager™ based offering. It provides industry—leading, cloud—ready collaboration services you can deploy in way that makes sense for your business. Spark hybrid services—Cisco Spark Hybrid Services™ connect Cisco HCS™ to Cisco Spark Services™ in the Cisco Collaboration Cloud™. Easily add the messaging and meeting capabilities of Spark to your existing Cisco HCS™ deployment for an integrated user experience. Obtain secure collaboration services quicker, and align with fast—moving business needs by easily scaling up or down.

Cisco Unified Communications Manager™ provides services such as session management, voice, video, messaging, mobility, and web conferencing. Cisco Unity Connection™ lets users access and manage messages from an email inbox, web browser, Cisco Jabber™, Unified IP Phone™, smart phone, or tablet. Cisco Unity Connection™ also provides flexible message access and delivery format options, including support for voice commands, speech to text transcription, and video greetings. Simplify with leading voice and video as a service.  Conduct web conferencing meetings in real—time with anyone, anywhere, on any device with Cisco™ video and web conferencing. Cisco HCS™ for government—cut costs and speed adoption of cloud technologies within your US government agency. Cisco HCS™ from the public cloud—deploy Cisco Collaboration™ from Cisco Powered™ partners. Contact center—deliver superior customer service with contact center capabilities. Maintain integrity and privacy to protect your business, employees, and customers using Cisco Powered cloud services based on Cisco  designs from partners certified by a third—party auditor.

Cisco HCS Large Enterprise

HCS Large Enterprise™ is a Cisco™ validated architectural private cloud solution that is ideal for organizations that want to offer cloud—ready collaboration services. Gain the benefits of a cloud while retaining control and ownership of your collaboration services. Now you can, with Cisco HCS Large Enterprise™. Cisco Spark Flex Plan™ now supports Cisco Hosted Collaboration Solution™. Cisco HCS Large Enterprise™ is based on Cisco Hosted Collaboration Solution™ (HCS), but it’s built for the private cloud so you can deliver cloud based collaboration services across your organization. Services include industry leading Cisco™ voice and video, mobility, messaging, and presence. It supports web and videoconferencing across your entire company. Cisco HCS Large Enterprise™ supports all Cisco™ endpoints, including Cisco Jabber™. Now it’s easier than ever for employees to collaborate however they want, wherever they want, on their device of choice. Cisco Hosted Collaboration Solution™ offers technologies delivered as secure and reliable cloud services. Cisco HCS™ private managed cloud—get benefits of a cloud while retaining control and ownership of collaboration services.

Cisco HCS Deployments

Free your IT resources to focus on strategic business priorities, which help enable business growth, by deploying the latest collaboration applications in a flexible way. Align with fast paced business needs and speed time to value by quickly scaling to add or remove users and applications with ease. You can either own and manage Cisco HCS Large Enterprise™ from your private cloud, or free up your IT resources and have a Cisco HCS™ partner manage the solution for you. If you need to keep sensitive data behind your firewall, or keep data separate between divisions or departments for regulatory purposes, deploy Cisco HCS Large Enterprise™ in your private cloud. For all the benefits of cloud collaboration in a self—owned model, you can deploy Cisco HCS Large Enterprise™ in a Cisco HCS™ partner’s data center. Partners can use their shared Cisco HCS™ infrastructure to offer managed services to your Cisco HCS Large Enterprise™ solution. Also, Cisco HCS Large Enterprise™ grows with your business. You have the option to either add on—premises capabilities or add extra capacity in the cloud. Cisco HCS Large Enterprise™ provides service—provider  expert level support.

Cisco HCS Management

If you choose to self—manage Cisco HCS Large Enterprise™, the solution provides an optional, powerful management platform that offers service provider quality tools made simple for the enterprise. Using a single interface, centrally manage all your applications in the data center along with remote endpoints, regardless of geography. Gain real—time service monitoring and per call performance for improved reliability. Get consistency across clusters with advanced dial plan management and automated dial plan provisioning. Smart wizards and customized templates allow role—based access for end users while meeting compliance requirements across geographies or departments. Use a self—service model and empower end users to set up and manage their own communications and reduce the burden on IT. Meet and manage meetings and projects in real—time, to present, share, or collaborate from anywhere, anytime, on any device. Reduce management complexity, retain visibility and control, and know that application services remain available so business continues. With Cisco HCS Large Enterprise™, Cisco™ provides service—provider level support.

Cisco HCS Services

Deploy Cisco HCS Large Enterprise™ with confidence. With Cisco HCS Large Enterprise™, Cisco™ provides service—provider level support. To promote success, submit your architecture to Cisco’s Assessment to Quality™ (A2Q) program for review. You will have a single point of contact in Cisco’s™ technical assistance center (TAC), who stays with you until your issue is resolved. The TAC engineer engages the right product support experts to quickly resolve any issues. When deployed as a managed service, Cisco HCS™ partners will provide you with guaranteed levels of service, security, and 24/7 support as Cisco HCS™ partners undergo certification and third—party auditing of their Cisco™ solutions. Pay only for what you need with a simple monthly subscription by shifting your financial model from CAPEX to OPEX and realize predictable cost and service levels. Cisco HCS™ is a hosted private unified communications offering and provides leading services to organizations as a cloud service with the flexibility of a dedicated Cisco™ premise solution. Cisco HCS™ is available globally and is hosted and delivered by partners certified to offer Cisco Powered cloud services.

Features And Benefits

Solutions include intelligent contact routing, next—generation agent and supervisor desktops, and support for multi channel, outbound call campaigns, and at home agents. Instant messaging and presence—improve collaboration. Begin an instant messaging session, make a phone call, or easily start a conference call with a single click into Cisco WebEx™ using Cisco Jabber™. Give users one number to dial, redirect incoming IP calls to designated phones, move calls between a Cisco™ desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones. Services are IP—based and include call processing, extension mobility, third—party phone integration, unified directories, dial via office, and least—cost routing. Video calling and conferencing services are interoperable and include virtual meeting room bridging, and secure business to business and business to consumer calling models. Voicemail and integrated messaging—deliver voicemail, integrated messaging, or voicemail, and access messages from an IP phone, mobile phone, or desktop client. It also supports web and videoconferencing.