Robust cloud solutions delivered as a service, tailored to your needs. The average business today uses up to six different cloud solutions in order to meet an ever—growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver—until now. Avaya’s™ approach to cloud is simple: have the cloud your way. Avaya’s™ cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability—with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in—house resources. Move to the Cloud or to Cloud—based managed services. Use the time saved on in—house management of unified communications, contact center, video, and hosted applications to re—focus on your core business. You can start with the most basic Avaya Release Management™, Managed Assist, or Managed Operate. Or choose a fully as—a—service cloud—based solution that can be customized to support your multi—vendor environment.

With cloud managed services you improve network performance and maximize up time with an ITIL—aligned, global operations infrastructure, industry—leading management platform, and engineering team. Mitigate risk and manage performance of critical applications and infrastructure (including SLAs) with proactive, predictive, preventative reports. Support applications and reduce costs, With our cloud managed services you see how your applications affect your network and users. Gain visibility ensure flexibility, and achieve a lower TCO and better ROI with IAM Networks cloud solutions. You’ll be able to lower your TCO, optimize your communications performance, leverage your in—house resources more efficiently, and lay the groundwork for future technology—based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL)—aligned communications environment designed to fit your organization’s needs. Using Information Technology Infrastructure Library (ITIL)—aligned service elements, Avaya Enterprise Cloud™ solutions provide a migration plan for any stage of your environment’s life cycle, and show a clear path to improved business results.

Avaya Cloud UC And Contact Center

Avaya Enterprise Cloud Support

Protect your cloud network with 24/7 proactive network alarm monitoring, diagnostics, and resolution services. Protect your Avaya™ communications solutions with Avaya™ award—winning, globally available support. Choose our Support Advantage Preferred™ package for; 24/7 remote technical software and hardware support, Access to the Avaya Support™ website for software upgrades, updates, fixes, and security advisories,  Automated alarm monitoring and proactive issue resolution that’s five times faster with Avaya EXPERT Systems™, Avaya SLA Mon Server™, providing unprecedented network visibility to help optimize network performance, and  Secure Access Link Gateway™ software to enable Avaya™ remote support. A global electronics and technology manufacturer supporting multiple market segments faced communications challenges at several levels. The company had 14 different suppliers of PBX equipment at 120 technical centers, manufacturing sites, and customer support facilities in 30 countries around the world. They had been unable to retain engineering talent to effectively manage their network.

Features And Benefits

A solution sized to your specifications—this customized, packaged, private—cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology. Collaboration—give your employees the collaboration tools to work more productively—anywhere, anytime. Use collaboration technology for voice, video and desktop sharing communication between employees, customers, and business partners while increasing productivity and providing a cost effect means to communicate with anyone regardless of physical location. Gain visibility across your network—gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future. Get real—time information about your network by accessing a customized web portal—available using any device. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment. Monitoring delivers increased value now and in the future—enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Management Platform™.