Always available services, applications and systems. It is your job to deliver IT services that always perform. Don’t be blind sided by service outages, poor application performance, user complaints, or system failures. We can help. IT operations management (ITOM) solutions, a part of data center management, integrate service management, application management and systems management, to give you a holistic view of your IT environment and business services. IAM Networks provides application performance management (APM), IT process automation (ITPA), business service management (BSM) and systems management solutions. This improves performance and availability to keep your business running. Without objective metrics, business managers are often critical of IT service performance. IAM Networks provides business value dashboards tailored to many different kinds of stakeholders, to help them understand service level achievement in a way that makes sense to them. This helps you reduce the risk of monitoring gaps and the manual labor required to stay current with changes. Automating your processes is the first step in reducing your overall IT workload.

Once you have automation in place, you can use metrics to identify more areas where you could improve. IAM Networks provides customizable reports to benchmark performance. This helps you continually lower manual steps, remove process bottlenecks and reduce process frequency, all of which will end up shrinking your IT workload. Our success as a business depends on several different IT services. I need to know which ones are having problems that could affect my business, so I can prioritize our response. How can I get better visibility into IT service performance? Your business relies on IT services. But if you don’t understand which IT events will impact your business, you can waste time on less critical issues while the important ones linger. You need to manage IT services before problems can affect revenue. Traditional manager of manager tools only integrate IT tools. IAM Networks take a more comprehensive approach. IAM Networks provides IT service monitoring by integrating IT tools with business platforms such as CRM, ERP, Micro Focus service desk and financial systems. This gives you a true perspective of service performance, and enables you to manage IT services more effectively.

Network And Applications Performance Management

With application and systems management, irrelevant events often drown out vital information. How can I quickly troubleshoot the root cause of poor application or system performance, and resolve it more quickly and efficiently? Like many IT operations teams, you don’t lack monitoring. In fact, the opposite is true—getting too many irrelevant events can drown out meaningful information. So troubleshooting eats up too much of your team’s time. You need to optimize your application performance management and systems monitoring, so you can find the events that really matter, out of the box. IAM Networks provides robust IT services monitoring that helps you do just that. IAM Networks helps you to quickly monitor a range of technologies including off the shelf applications, databases, operating systems, and virtualization technologies, as well as the infrastructure it all runs on. You have many different IT management tools and they are not going away. But you may not know which tool to listen to when IT problems arise. IAM Networks can help you correlate events from the tools you already use. This integrated approach to IT services monitoring helps you isolate problems much faster.

IT Process Automation Framework

The pace of change keeps increasing. If your IT operations staff spends all their time trying to maintain legacy systems, rather than working on new initiatives. How can you reduce their workloads and free up time to keep up with business demands? Business demands can change quickly. But the work of maintaining legacy applications and systems limits your ability to adapt to change. You need to reduce your IT workload so you can work on new initiatives. No one likes to do repetitive tasks by hand. They are tedious, boring, and take far too much time. Even worse, they introduce the element of human error, which can lead to rework. IAM Networks can help by automating many routine processes and tasks. With IAM Networks IT process automation (ITPA) framework you can improve efficiency, respond consistently and reduce IT service delivery time. As your environment changes, monitoring is often an afterthought. Manual updates are implemented slowly, leaving you exposed to problems that go undetected. We provide automatic discovery and monitoring deployment. This detects changes, alerts you to start change management, and deploys monitoring according to policy.

Features And Benefits

IAM Networks has a fragmented and overlapping set of tools, and gaining visibility across management silos is a challenge. How can I better integrate all of my IT operations management tools, so my operations teams can work more efficiently? Monitoring is great, but you’re suffering from red alert overload. Which problems need immediate response, and which can wait? You need an integrated view of all your IT tools so your team can work efficiently. Each team in your IT operations group has its favorite tools, but they don’t work well together. And integrating them is nearly impossible. If you can’t see across all of them at once, problem solving descends into finger—pointing. IAM Networks can help you consolidate, reconcile and correlate all your freestanding information silos into a live, end to end, single pane of glass IT services management view. No matter how complex, distributed or heterogeneous the underlying infrastructure is, you can see it all clearly. When you are trying to troubleshoot an IT services problem, superficial tool integration isn’t good enough. You need to rapidly drill down and isolate the problem. IAM Networks offer rule based, automated prioritization and weighting.