Every organization has its own challenges, needs, opportunities, timelines, and cultures. Achieve success with an industry expert that provides a clear roadmap and ongoing in—depth technical guidance. With Polycom’s™ industry […]
Every organization has its own challenges, needs, opportunities, timelines, and cultures. Achieve success with an industry expert that provides a clear roadmap and ongoing in—depth technical guidance. With Polycom’s™ industry leading collaboration services, you’ll reduce risks and minimize the impact on your production environment—and get the most out of your investment. With the Polycom RealAccess™ services delivery platform, Polycom™ has changed the approach of asset and capacity management. Maximizing the value of video collaboration investments with monitoring, management, hosting and operations services with Polycom Managed Services™. The demands on IT resources continue to grow as companies expand their communications strategies. Companies are looking to extend their collaboration capabilities, deploy and integrate new technologies and encourage adoption as the complexity of expanding UC enabled environments impact peak performance. Working with your IT team, Polycom™ technical experts can assess your environment, identify risks and build a plan to maximize the experience for your video users.
Polycom™ offers a breadth of services to help customers maximize their collaboration investments. Working directly with customers or with Polycom™ partners to jointly deliver services, Polycom Services™ portfolio allows for an end to end delivery of services designed to plan, deploy, support, operate and manage video collaboration solutions. Polycom Managed Services™ offerings allow you to outsource day—to—day technology management responsibilities to our team of experts as a strategic method to improve operations and accelerate a return on technology investments. Polycom’s™ team of experts offer simplified and dependable ITIL based processes that deliver better performance, support and service. Our offerings complement and enhance any level of Polycom™ product support services by supplementing 1st level support and adding proactive monitoring and remote management capabilities. Polycom Remote Monitoring and Management Services™ allow Polycom™ to remotely monitor and manage the performance of your collaboration infrastructure and/or your Polycom™ video endpoints. We provide predictable network reliability, availability, and security for mission critical video infrastructure, applications and endpoints.
Get expert help in managing your solution. Polycom™ offers a breadth of services to help customers maximize their collaboration investments. Working directly with customers or with our partners to jointly deliver services, The services portfolio allows for an end to end delivery of services designed to plan, deploy, support, operate and manage video collaboration solutions. Polycom Managed Services™ offerings allow you to outsource day—to—day technology management responsibilities to a team of experts as a strategic method to improve operations and accelerate a return on technology investments. Technical experts offer simplified and dependable ITIL based processes that deliver better performance, support and service. Managed services offerings complement and enhance any level of Polycom™ product support services by supplementing 1st level support and adding proactive monitoring and remote management capabilities. Polycom RealPresence Clariti™ is simple, powerful, cloud—ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.
The workplace is changing faster than ever, and employees expect to be able to contribute from anywhere. Help your teams connect and collaborate in any environment with enterprise—grade capabilities like advanced noise blocking—so they can make powerful connections wherever they work best. Ensure peak performance with key insights. Polycom RealPresence™ platform upgrade services provide you with the expertise you need to plan and upgrade to the latest software release for your Polycom RealPresence™ platform solution, taking into account any inter dependencies. This service is ideal when for you want to upgrade your existing Polycom RealPresence™ platform software but stay focused on day—to—day responsibilities and minimize disruption to your collaboration solution. To further help minimize disruption, this service is available outside of normal business hours. Polycom optimization services include Polycom Network Monitoring and Remote Consultancy™, Polycom RealAccess Analytics Service™, Polycom RealAccess Asset Management Service™, Polycom RealPresence Platform Optimization™, and Polycom User Adoption Services™.
Planning and design services creates the blueprint for seamless collaboration solutions. Designing the right deployment plan for a smooth implementation into your production environment. Technical experts have the proven experience and practical knowledge to simplify the integration of Polycom RealPresence™ video solutions into your production environment with minimal impact and maximum ROI. Offered are a full range of services associated with solution design, network readiness and the physical deployment of your solution, to assist you in deploying your solution successfully into your environment. The Polycom RealPresence Platform Solution Design Service™ is the first step in designing the physical deployment of your solution. We provide predictable system reliability, availability, and security for mission—critical Polycom RealPresence™ solutions and your video endpoints. We offer greater flexibility to scale your collaboration investments to meet changing business requirements. We afford you the ability to maximize your collaboration investments with immediately available upgrades while robust reporting allows you to oversee management activities and use the data to make your IT decisions.
Keep your collaboration solutions up to date with the newest technology. When your unified communications environment is growing in size, span and complexity, it becomes more difficult to manage your videoconferencing investments effectively, to leverage the latest features as they become available and to ensure the best possible user experience. But those initiatives are still imperative to the success of your video collaboration solutions. For large or growing organizations, Polycom Advantage Service™ is the first step to solving those challenges. Advantage Service provides a self—service approach to increasing end—user adoption of your video investment, valuable and actionable information on the status and utilization of your collaboration solution, and faster time to problem resolution. For larger organizations with mission critical Polycom Infrastructure Solutions Advantage Plus™ is the next step. A modular service built on top of an active Polycom Advantage™ service agreement. This modular approach enables you to better match your IT needs with a solution that is targeted, tailored and flexible. Select only the modules that meet your business needs. Polycom services include Polycom Advantage Service™ and Polycom Advantage Plus Service™, Polycom ImmersiveCare™, Polycom Premier™ and Polycom Premier Software Only™, and Polycom Resident Technical Services™.
Today, business moves faster than ever—and the workplace needs to adapt. Compete more effectively with world—class workplace collaboration solutions and tools that fit the way your teams work, not the other way around. Get proven ROI and reduce costs, increase productivity, and elevate the way you share information. Polycom™ powered Video—as—a—Service solutions deliver simple, flexible and powerful collaboration as a public cloud solution on a subscription basis. Deployment services allow you to simplify and accelerate your ROI. Polycom RealPresence Clariti™ deployment services provide flexible, modular and affordable options that allow you to quickly and easily bring collaboration to your organization, no matter what your requirements or preferred acquisition model. Polycom RealPresence Clariti™ deployment services are available in three models with add—on options and value added services. Services include business application services, IBM™ and Microsoft™ integration services, Microsoft Office 365™—cloud PBX conferencing, Polycom RealPresence Clariti™ deployment services, RealPresence Immersive Implementation™, RealPresence™ migration services, and voice services for Skype for Business™..
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