Our network operations center team is not only well—trained to manage incidents, but also mentored via continuous review so they become skilled experts in the business. And our network operations center platform securely and seamlessly connects to your infrastructure, providing the most advanced event detection and efficient workflow management. IAM Networks, server and application monitoring services provide detailed metrics and visibility, allowing our network operations center monitoring team to react quickly and troubleshoot effectively. 24/7 network monitoring coverage. Reliable network operations center operations. Our goal is 100% uptime for each client’s technology environment. Our network operation center uses advanced event detection systems and SLA specific responses to keep your infrastructure operating. IAM Network’s network operations center services are thorough and comprehensive—from initial setup to 24/7 support to post event analysis and reports. We serve infrastructure providers—network, cloud, application—and enterprises across a variety of industries. Common to all is the need for reliable coverage and the most effective use of resources. Our network operation center facilities and network monitoring support team are US—based, but we service clients globally. From network monitoring to support, we has deep expertise in network operation center operations.

The network operations center is a one of a kind, state of the art nerve center for all of our services operations. It keeps constant vigilance over your critical voice, data and video networks, applications and infrastructure. The network operations center is staffed by dozens of Tier 2, 3, and 4 highly certified engineers and uses technology to proactively monitor your entire data infrastructure 24/7. We have the ability to monitor traditional telephone system components and your entire network, from WAN segments to routers to switches to servers to PCs, telephones, and the applications they run—all from one, intuitive window. This means that multiple systems keep watch over your entire IP telephony communications infrastructure, ensuring that we quickly identify and resolve any anomalies anywhere throughout the system, sometimes before you know they exist. If there is an issue, the system triggers audible and visual alerts and sends emails a specific escalation path to our network operations center technicians and key engineers to triage and resolve the event. The network operations center also has our help desk, giving our tier 2 technicians immediate access to all tools necessary to troubleshoot any problems as well as access our tier 3 and 4 technicians and engineers if needed.

Network Services

Managed Services was built upon pro active and flexible solution offerings. Our primary goal is to operate your network as efficiently as possible. IAM Networks takes the necessary steps to prevent outages and disruptions from happening and fix small problems before they become catastrophic. Our customized solutions service your delivery gaps. It’s our way of keeping systems running smoothly and efficiently. Key practice areas include voice, data, and network security. Each offer can be augmented with optional hardware maintenance, software maintenance, and dedicated resources across a variety of disciplines to meet business needs in complex and high volume environments. With security managed services, you get an extensive platform of IT security managed services. IAM Networks can deliver ongoing support, IT ownership, 24/7 monitoring, alerting and reporting services. Managed security services can work as a compliment to a customer’s existing security capabilities, or we can deliver a service that provides the overall management of this area including extensive proactive monitoring, ongoing management, incident response and remediation.

SLAs

Speedy and efficient ticket resolution—the network operations center processes thousands of tickets a month, reflecting our ability to respond quickly and efficiently to any anomalies in our customers’ networks. We monitor your systems at multiple levels to make sure your Service Level Agreements are being met. Service delivery managers establish a framework that ensures consistent and efficient operations. They act as advocates on behalf of customers, providing assistance throughout the entire engagement life—cycle. We will assess current data, voice or unified communications solutions. IAM Networks determines the best financial model for a managed services engagement on premise or cloud. We suggest options for improving the performance and reliability of the entire communications stack. We take the necessary steps to prevent outages and disruptions. Insure against security related losses in revenue, productivity, and data. We perform real—time monitoring of network assets (switches, routers, controllers, access points, etc.) and network connectivity. We solve issues such as lack of coverage, interference, and poor throughput or performance. Managed services framework.

Features And Benefits

The network operations center can monitor both voice systems and multi service data networks so you are alerted of any irregularities present within your environment. Tier 2, 3, and 4 technicians and engineers hold the highest levels of manufacturer and developer engineering certifications and have direct access to manufacturer specific tier 3 and 4 engineers if required. Sophisticated hardware and certified technicians watch over your network from both a computer and human perspective, providing redundant monitoring to make sure any anomalies are detected immediately. IAM Networks provides standard and custom reports outlining the health of your systems and your usage of the network operations center, as well as response times, time to resolution, and other important statistics. Business expects more than operational efficiency from IT. It wants a partner in innovation, because there’s a technology component to virtually every internal and customer facing process. Network operations center managed services takes on day—to—day management of your data network, voice and unified communications capabilities so you can align IT resources with strategic business objectives. It eliminates complexity while supporting solutions that address business problems.