Citrix Cloud XenApp XenDesktop Managed Services

Citrix Cloud XenApp XenDesktop Managed Services
Citrix Cloud XenApp XenDesktop
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Deliver secure virtual apps and desktops to any device, and leave the product installation, setup, configuration, upgrades and monitoring to Citrix. This service enables you to maintain complete control over applications, policies and users while delivering the best user experience on any device, under any network condition. The Citrix Cloud XenApp XenDesktop Managed Services is a service of Citrix Cloud. The Citrix Cloud XenApp XenDesktop Service offers secure access to virtual Windows, Linux, and web apps and desktops. This service is based on Citrix Cloud XenApp XenDesktop technology. At least two Citrix Cloud Connectors are needed and can be placed in either the perimeter network (also known as a DMZ) or internal networks. One or more Linux or shared hosted desktop VDAs can be installed and configured for remote connections. Citrix and Google have been working together since Google Chromebooks first reached the market in 2011. Google Chrome devices with Citrix Cloud XenApp XenDesktop allows organizations to provision, centrally manage, and deliver enterprise apps and data with the highest security over any network.

Minimize ongoing management and user frustration with seamless centralized management and a high performance, always updated, modern, web-based device. Google and Citrix allow IT to provision stateless and secure ChromeOS desktop and laptop devices, whose life cycle is managed by Google as a service, while delivering Windows and business apps with Citrix XenApp — the industry’s benchmark in app virtualization. Connections to Citrix StoreFront occur within the internal network Active Directory domain resource zone. Only Citrix provides a complete virtual app and desktop solution to meet all your needs from a single, easy to deploy platform. Give employees the freedom to work from anywhere while cutting IT costs. Deliver Microsoft Windows, Linux, web, and SaaS applications or full virtual desktops to workers on any device, anywhere. Citrix XenApp is an application virtualization solution that helps you optimize productivity with universal access to virtual apps, desktops, and data from any device.


Citrix Cloud XenApp XenDesktop — Infrastructure Monitoring And Management

Monitoring plays a vital role in maintaining a healthy, reliable IT environment, but it can distract you from strategic projects. Citrix Cloud XenApp XenDesktop Managed Services team sets and fine tunes thresholds, configures alerts and provides 24/7 automated monitoring of Citrix infrastructure components, from licenses to servers. Information about performance counters, events and services provides visibility into day-to-day health and performance, and helps Citrix to spot trends and patterns so that you can remediate issues before they become a problem. Rest assured the Citrix Managed Services team has your Citrix infrastructure under control. To optimize system uptime, Citrix works proactively to make sure patches and upgrades are handled promptly and smoothly. Citrix also works reactively to address pain points. Citrix Cloud XenApp XenDesktop specific monitoring and alerting minimize the impact of unforeseen issues.

Citrix Virtual Delivery Agent

An agent installed on machines in a catalog that allows the resources they host to be made available to users. Typically, the agent is installed on the master image for the catalog, ensuring all machines provisioned from that image have the agent as well. The Citrix Cloud XenApp XenDesktop Managed Services uses the term “VDA” to refer to the agent as well as the machines on which it is installed. The Citrix Machine Catalog is a collection of physical or virtual machines, managed as a single entity. All machines in the machine catalog are configured identically, using a master image that you create. For more information, see Setting up and assigning resources. Microsoft and Citrix have 230,000 shared customers and tens of millions of users who rely on Citrix solutions every day. For example, Microsoft engineers worked closely with Citrix to develop the Citrix HDX RealTime Optimization Pack for Skype for Business — the only Microsoft endorsed solution on the market.

Citrix Services

The calculation of this service level goal will not include loss of availability from the following causes, customer failure to follow configuration requirements for the service. Caused by any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control. Service disruption due to reasons beyond Citrix’s control, including natural disaster, war or acts of terrorism, government action. The Citrix Cloud XenApp XenDesktop Managed Services (the service) is designed using industry best practices to achieve cloud scale and a high degree of service availability. Citrix’s goal is that in any 30 calendar day period 99.9% of the time users can access their app or desktop session through the Service.
Citrix Cloud XenApp XenDesktop
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