Cisco Unified Communications
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Encourage a collaboration led change and make it possible for your people to get access to the latest tools and disciplines for collaboration. Learn how Cisco Change Management Services can help you adopt collaboration technologies with greater speed and effectiveness. Proactively prepare your business to support new collaboration technologies with Cisco Unified Communications. Cisco Collaboration Services is increasing marketplace pressure for businesses to keep up with evolving customer demands while incorporating cost-effective solutions. However, some companies might find that valuable collaboration tools and technologies are underutilized, or worse, unused. In order to fully realize the potential of collaborative technologies to achieve targeted business goals and desired return on investment (ROI), it is crucial for cultural, behavioral, and process changes to occur throughout the organization, from IT through end users. These changes must be implemented quickly and precisely, and internal IT teams must acquire the necessary long-term skill sets.

An effective change management approach will help encourage the adoption and minimize the impact of new technologies on business, processes, and people. Cisco Collaboration Change Management Services have developed custom processes, tools, and techniques to help organizations make the adjustments and eliminate the barriers to adopting new solutions with greater speed and effectiveness. Cisco Unified Communications Services change management experts have an extensive background dealing with large-scale, complex collaboration solutions and have more than a decade of successful customer engagement experience. Proven methodologies and expertise, based on deep industry knowledge, help your enterprise accelerate business value, meet targeted goals, increase participation, identify and overcome barriers, and motivate employees. Cisco Collaboration Services connect culture, process, and technology to bring the collaboration experience to life. Cisco advisory, implementation, and optimization services work across a range of solutions — for calling, meetings, messaging, and customer care.

Cisco Unified Communications

Cisco Unified Communications technologies are transforming the way people communicate, innovate, and work together. Companies are achieving a new competitive edge and financial performance from the ability to engage dispersed communities to work more closely together, anytime, anywhere, in a more natural and integrated way. New business value is being created every day through collaboration, from reduced travel costs and faster decision-making to improved employee, partner, and customer relationships. Assessment — evaluation of your current organizational readiness and barriers to change from a leadership, behavioral, cultural, roles, responsibilities, policies, and process perspective. Analytics — examination of collaboration tools usage levels and corresponding business metrics to provide interpretation and recommendations based on desired business results and industry benchmarks. Marketing and communications — preparation of an internal marketing and communications strategy to increase awareness and accelerate motivation for the new collaboration technology.

Cisco Unified Communications Services

Through the balance of knowledge and experience, you can realize the full business value of your technology investments with smart, personalized services from Cisco together with our partners. Cisco collective strengths — commitment to customer success, the breadth and depth of Cisco’s intelligent network, and our talented people — enable Cisco to solve your most important business challenges. Together, we’re changing the way the world works, lives, plays, and learns. Cisco Services are built upon smart capabilities: rich intellectual capital, real-time tools, analytics, and automation. These smart services deliver actionable insight into the health of your network to promote better business outcomes. Creating a more collaborative workplace is not an endpoint. It is an ongoing process that can begin with a broad vision or a highly targeted project. Cisco experience has shown that no matter where you start, you will continue to optimize and add capabilities as your organization realizes the benefits of collaboration.
Cisco Unified Communications


The digital landscape is changing at an incredible pace. Demands on IT to manage the complexity, keep costs down, and meet business needs are high. Cisco Managed Services helps you optimize and manage your traditional IT environment to quickly adopt new technologies and transition to the cloud. See how we can effectively manage your new dynamic digital world to achieve extraordinary business results. Cisco Managed Services for Data Center enable you to focus on the business applications deployed on your infrastructure.

These applications serve important business needs. Your infrastructure needs to serve employees consistently, reliably, and in more locations as they increasingly become more mobile. Additionally, the number of applications is growing. Energy requirements and costs are rising as the infrastructure gets more complex. Cisco Managed Services for Data Center help you increase the operational efficiency of your data center and create a more efficient infrastructure. It can help you to deliver a consistently high level of performance and support your growing information management needs.


The more collaboration technology you adopt, the more infrastructure you will have to support and manage. It can be very cost-effective and efficient to turn to a third-party partner for management and monitoring. At the same time, you may want control of and visibility into your network and your collaboration technologies. You probably also want to be able to adapt those technologies to your specific needs. The co-management model of Cisco Managed Service for Collaboration gives you the best of both worlds. We can help you adapt the technology to your needs, and you remain in control of your network.

Moreover, Cisco Managed Service for Collaboration is designed in modules, so you can choose — and pay for — only the capabilities you need. Collaboration brings phenomenal benefits to your organization. And it requires a network optimized to achieve them. We have many years of experience in building and managing networks, and we make our expertise available to you. We can help you make sure that when you add new equipment or applications, your network will support them smoothly, with no surprises. And leave you free to focus on strategic IT.


We deliver a complete and proactive 24/7 incident management and remediation service, staffed by expert engineers with training and experience in Cisco unified communications and collaboration technologies plus ITIL processes. When the platform detects, validates and diagnoses an incident within your network, it immediately notifies our support center — giving our team the detailed information they need to rapidly engage and remediate the issue.

We can tailor the incident management process to match your requirements and organizational policies, including engaging your on site support staff, coordinating vendor support, and sending automated notifications to your technical and business teams. You can also open incidents manually in the platform or by calling our support center. Our network problem management team helps keep incidents from recurring in your environment — making your Cisco unified communications systems, collaboration applications and supporting infrastructure more stable and dependable. This dedicated problem management team focuses on proactive problem prevention and the identification and resolution of underlying causes.

Network Security

A secure network is a powerful tool for achieving growth and stability. Safeguarding your business and customer data is critical for protecting your employees, customers, and reputation in an environment built on trust. Yet maintaining the integrity of your network is difficult to accomplish as you expand your capabilities. Furthermore, changing business models designed around mobility and cloud resources add new layers of intricacy to corporate networks. This creates a dynamic threat landscape that evolves quickly to find gaps in protection. An increasingly complex market for information security leads to fragmented security efforts.

To innovate and disrupt, your business needs a balanced security solution capable of providing both proactive protection and adaptable expansion. Cisco Active Threat Analytics (ATA) integrates deep expertise with cutting-edge technology, leading intelligence, and advanced analytics to detect and investigate threats with great speed,accuracy, and focus. Cisco expert investigators monitor customer networks 24/7 from our global network of state-of-the-art security operations centers, providing constant vigilance and in-depth analysis as a comprehensive security solution.

Unified Communications

Reduce total cost of IT ownership. Adapt more flexibly to change by simplifying technology. Simplify communications, accelerate decision-making, and unlock innovation. Accelerate generation of ideas to support new products, process improvement, and growth. Broad codec support. Cisco supports multiple media-compression standards and codecs as built-in features rather than as add-on modules. Dual-protocol support — Cisco provides the industry’s only dual-protocol presence platform, incorporating both SIP/SIMPLE and XMPP.

Hosted and cloud — Cisco offers a full range of hosting options for partners as well as cloud-based options for customers. Cost and efficiency improvements can achieve only so much. Eventually, you need to identify new sources of revenue and market share. Improve collaboration to accelerate the development of ideas to support innovation, new products, process improvements, and growth. Newer forms of interaction have the potential to foster greater levels of collaboration. Improve individual and collective performance, leading to innovation that creates competitive advantage.