Cisco Data Center Managed Services
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The Cisco Data Center Managed Services solution provides Cisco IT managed services for your service delivery infrastructure — making it predictable and responsive. As a managed services provider, we offer comprehensive monitoring, proactive 24/7 incident management and remediation, and reactive problem management for the full range of Cisco technologies, including unified communications, collaboration applications, enterprise networks and data centers. Additional services, such as proactive problem management and change management, are available to tailor our managed it network services to your specific needs. For complete end-to-end coverage, we also provide IT network managed services for multiple manufacturers’ systems residing within your network. At the core of our it  management as a service is the Managed Services Platform, which provides industry-leading root cause analysis and full state correlation capabilities that instantaneously pinpoint the source of an issue.

As a network managed service provider, we deliver solutions for enterprise networks, with monitoring and incident management for a wide-set of technologies and vendors. Including Cisco, Dell EMC, Fortinet, HP Enterprise, Juniper Networks, VMware and many others. In addition, we provide support for data center technologies, including unified computing infrastructure, virtualization platforms and storage systems. Key to our industry leading managed IT services responsiveness is the platform. Which correlates management information from multiple sources across the network. Using OID polling, SNMP traps, ICMP, syslog, proprietary APIs and other methods. To provide a complete view of enterprise network availability and performance to both you and our support center. When the platform and managed IT services identifies and validates an issue, it automatically engages our expert engineering team for immediate response and resolution.

Cisco Data Center Managed Services For Unified Communications

Cisco delivers comprehensive Cisco Data Center Managed Services for Unified Communications (UC) and collaboration. Including Cisco Unified Communications Manager (CUCM), Unified Communications Manager Express (CME), TelePresence, and business video solutions. We manage large unified communications networks. Clients rely on our managed services to maximize the availability and quality of their voice and collaboration applications and to make sure that their business video services deliver predictable performance. Cisco Data Center Managed Services includes broad collaboration service monitoring and application management capabilities. Delivering best in class support for our customers’ vital collaboration services. At the core of our managed service solution is the platform. Its extensive monitoring and built-in Advanced Logic Automation capabilities proactively identify and diagnose the cause of Cisco unified communications and collaboration issues. It also provides deep insights into SIP, MGCP and H.323 traffic trends, along with IPT call metrics, CDR analysis and a comprehensive inventory of active endpoints.

Cisco Data Center Managed Services For Collaboration

You can count on Cisco Data Center Managed Services for Cisco collaboration platforms. Including vital contact center and unified communications business services. Cisco is the leader of managed service providers. Delivering best-in-class IT management as a service for Unified Contact Center (UCC) customer collaboration, Cisco Unified Communications, and TelePresence and business video solutions. As the best-managed service providers. We manage Cisco collaboration environments, setting the standard for service predictability in the most demanding organizations. The platform provides full support for synthetic transactions, letting you monitor the user experience for your mission critical applications. It provides a number of synthetic transaction monitors out of the box, and can easily be extended to monitor almost any application. Including proprietary applications. For example, one retailer uses the platform to monitor their proprietary Point of Sales (POS) applications in their stores, testing availability and performance.

Creating Operational Efficiencies

Cisco Managed Services for Data Center help you increase data center operational efficiency across the entire infrastructure. For a holistic management approach so you can consistently deliver high-level performance and availability of services to your users. Cisco Managed Services provide complete 24/7 data center solutions monitoring. Including ITIL standards-based incident, problem, change, and configuration management. While providing you a single point of contact for the entire IT ecosystem and critical services availability. Cisco Managed Services support specific data center technologies and applications: hybrid cloud, Cisco Application Centric Infrastructure, the Cisco SAP HANA platform, Hadoop, and converged infrastructure. In support of these technologies, Cisco provides a single-interface management portal so you gain visibility into your environment and have access to detailed reports.

Cisco Data Center Managed Services


The digital landscape is changing at an incredible pace. Demands on IT to manage the complexity, keep costs down, and meet business needs are high. Cisco Managed Services helps you optimize and manage your traditional IT environment to quickly adopt new technologies and transition to the cloud. See how we can effectively manage your new dynamic digital world to achieve extraordinary business results. Cisco Managed Services for Data Center enable you to focus on the business applications deployed on your infrastructure.

These applications serve important business needs. Your infrastructure needs to serve employees consistently, reliably, and in more locations as they increasingly become more mobile. Additionally, the number of applications is growing. Energy requirements and costs are rising as the infrastructure gets more complex. Cisco Managed Services for Data Center help you increase the operational efficiency of your data center and create a more efficient infrastructure. It can help you to deliver a consistently high level of performance and support your growing information management needs.


The more collaboration technology you adopt, the more infrastructure you will have to support and manage. It can be very cost-effective and efficient to turn to a third-party partner for management and monitoring. At the same time, you may want control of and visibility into your network and your collaboration technologies. You probably also want to be able to adapt those technologies to your specific needs. The co-management model of Cisco Managed Service for Collaboration gives you the best of both worlds. We can help you adapt the technology to your needs, and you remain in control of your network.

Moreover, Cisco Managed Service for Collaboration is designed in modules, so you can choose — and pay for — only the capabilities you need. Collaboration brings phenomenal benefits to your organization. And it requires a network optimized to achieve them. We have many years of experience in building and managing networks, and we make our expertise available to you. We can help you make sure that when you add new equipment or applications, your network will support them smoothly, with no surprises. And leave you free to focus on strategic IT.


We deliver a complete and proactive 24/7 incident management and remediation service, staffed by expert engineers with training and experience in Cisco unified communications and collaboration technologies plus ITIL processes. When the platform detects, validates and diagnoses an incident within your network, it immediately notifies our support center — giving our team the detailed information they need to rapidly engage and remediate the issue.

We can tailor the incident management process to match your requirements and organizational policies, including engaging your on site support staff, coordinating vendor support, and sending automated notifications to your technical and business teams. You can also open incidents manually in the platform or by calling our support center. Our network problem management team helps keep incidents from recurring in your environment — making your Cisco unified communications systems, collaboration applications and supporting infrastructure more stable and dependable. This dedicated problem management team focuses on proactive problem prevention and the identification and resolution of underlying causes.

Network Security

A secure network is a powerful tool for achieving growth and stability. Safeguarding your business and customer data is critical for protecting your employees, customers, and reputation in an environment built on trust. Yet maintaining the integrity of your network is difficult to accomplish as you expand your capabilities. Furthermore, changing business models designed around mobility and cloud resources add new layers of intricacy to corporate networks. This creates a dynamic threat landscape that evolves quickly to find gaps in protection. An increasingly complex market for information security leads to fragmented security efforts.

To innovate and disrupt, your business needs a balanced security solution capable of providing both proactive protection and adaptable expansion. Cisco Active Threat Analytics (ATA) integrates deep expertise with cutting-edge technology, leading intelligence, and advanced analytics to detect and investigate threats with great speed,accuracy, and focus. Cisco expert investigators monitor customer networks 24/7 from our global network of state-of-the-art security operations centers, providing constant vigilance and in-depth analysis as a comprehensive security solution.

Unified Communications

Reduce total cost of IT ownership. Adapt more flexibly to change by simplifying technology. Simplify communications, accelerate decision-making, and unlock innovation. Accelerate generation of ideas to support new products, process improvement, and growth. Broad codec support. Cisco supports multiple media-compression standards and codecs as built-in features rather than as add-on modules. Dual-protocol support — Cisco provides the industry’s only dual-protocol presence platform, incorporating both SIP/SIMPLE and XMPP.

Hosted and cloud — Cisco offers a full range of hosting options for partners as well as cloud-based options for customers. Cost and efficiency improvements can achieve only so much. Eventually, you need to identify new sources of revenue and market share. Improve collaboration to accelerate the development of ideas to support innovation, new products, process improvements, and growth. Newer forms of interaction have the potential to foster greater levels of collaboration. Improve individual and collective performance, leading to innovation that creates competitive advantage.