The Cisco™ Management—as—a—Service solution provides Cisco™ IT managed services for your service delivery infrastructure—making it predictable and responsive. As a managed services provider, we offer comprehensive monitoring, proactive 24/7 incident management and remediation, and reactive problem management for the full range of Cisco™ technologies, including unified communications, collaboration applications, enterprise networks and data centers. Additional services, such as proactive problem management and change management, are available to tailor our managed it network services to your specific needs. For complete end—to—end coverage, we also provide IT network managed services for multiple manufacturers’ systems residing within your network. At the core of our it  management as a service is the Managed Services Platform, which provides industry—leading root cause analysis and full state correlation capabilities that instantaneously pinpoint the source of an issue so that our expert network engineering team can resolve the network issue quickly—oftentimes before your employees and business services are disrupted.

As a network managed service provider, we deliver solutions for enterprise networks, with monitoring and incident management for a wide—set of technologies and vendors—including Cisco™, Dell EMC™, Fortinet™, HP Enterprise™, Juniper Networks™, VMware™ and many others. In addition, we provide support for data center technologies, including unified computing infrastructure, virtualization platforms and storage systems. Key to our industry leading managed IT services responsiveness is the platform, which correlates management information from multiple sources across the network—using OID polling, SNMP traps, ICMP, syslog, proprietary APIs and other methods—to provide a complete view of enterprise network availability and performance to both you and our support center. When the platform and managed IT services identifies and validates an issue, it automatically engages our expert engineering team for immediate response and resolution. Engineers analyze the rich set of historical operational data collected from your network by the platform, assessing factors such as performance trends, event types, frequency of incidents, and vulnerabilities.

Cisco Unified Communications Managed Services

We delivers comprehensive Cisco™ managed services for unified communications (UC) and collaboration, including Cisco Unified Communications Manager™ (CUCM), Cisco Unified Communications Manager Express™ (CME), Cisco TelePresence™, and business video solutions. We manage large unified communications networks. Our clients rely on our managed services to maximize the availability and quality of their voice and collaboration applications and to make sure that their business video services deliver predictable performance. Our IT Management—as—a—Service solution includes broad collaboration service monitoring and application management capabilities, delivering best in class support for our customers’ vital collaboration services. At the core of our managed service solution is the platform. Its extensive monitoring and built—in Advanced Logic Automation capabilities proactively identify and diagnose the cause of Cisco™ unified communications and collaboration issues. It also provides deep insights into SIP, MGCP and H.323 traffic trends, along with IPT call metrics, CDR analysis and a comprehensive inventory of active endpoints.

Cisco Collaboration Managed Services

You can depend on us to manage your Cisco™ collaboration platforms, including their vital contact center and unified communications business services. We’re the leader of managed service providers—delivering best—in—class IT management as a service for Cisco Unified Contact Center™ (UCC) customer collaboration, Cisco Unified Communications™, and Cisco TelePresence™ and business video solutions. As the best—managed service providers, we manage Cisco™ collaboration environments, setting the standard for service predictability in the most demanding organizations. The platform provides full support for synthetic transactions, letting you monitor the user experience for your mission critical applications. It provides a number of synthetic transaction monitors out of the box, and can easily be extended to monitor almost any application—including proprietary applications. For example, one retailer uses the platform to monitor their proprietary Point of Sales (POS) applications in their stores, testing availability and performance. We combine this end to end transaction data with infrastructure monitoring information, giving the client instant visibility of actual and potential POS issues.

Features And Benefits

We deliver a complete and proactive 24/7 incident management and remediation service, staffed by expert engineers with training and experience in Cisco™ unified communications and collaboration technologies plus ITIL processes. When the platform detects, validates and diagnoses an incident within your network, it immediately notifies our support center—giving our team the detailed information they need to rapidly engage and remediate the issue. We can tailor the incident management process to match your requirements and organizational policies, including engaging your on site support staff, coordinating vendor support, and sending automated notifications to your technical and business teams. You can also open incidents manually in the platform or by calling our support center. Our network problem management team helps keep incidents from recurring in your environment—making your Cisco™ unified communications systems, collaboration applications and supporting infrastructure more stable and dependable. This dedicated problem management team focuses on proactive problem prevention and the identification and resolution of underlying causes.