Avaya Enterprise Cloud Managed Services
Cloud Services — Platforms And Solutions — Avaya Enterprise Cloud Managed Services

With Avaya Enterprise Cloud managed services take a tactical approach to reducing costs and freeing up in—house resources. Move to the cloud or to cloud based managed services. Use the time saved on in—house management of unified communications, contact center, video, and hosted applications to re—focus on your core business. Exercise your options for the level of support you need. Start with Avaya Enterprise Cloud managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as—a—service cloud based solution that can be customized to support your multi—vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Use the platform to support new technologies, including Session Initiation Protocol (SIP), mobility, and collaboration. You’ll be able to lower your TCO, optimize your communications performance, leverage you’re in—house resources more efficiently, and lay the groundwork for future technology—based capabilities.

Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in house resources more efficiently, and lay the groundwork for future technology—based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL) aligned communications environment designed to fit your organization’s needs. Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business. Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as—a—service cloud—based solution that can be customized to support your multi—vendor environment.

Avaya Enterprise Cloud Managed Services Lower Total Cost Of Ownership

You’ll be able to lower your TCO, optimize your communications performance, leverage your in—house resources more efficiently, and lay the groundwork for future technology—based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL) aligned communications environment designed to fit your organization’s needs. Discover a cost—effective approach to managing and optimizing your existing infrastructure. Using Information Technology Infrastructure Library (ITIL) aligned service elements, Avaya Enterprise Cloud managed services solutions provide a migration plan for any stage of your environment’s life cycle, and show a clear path to improved business results. Customize your cloud solution to meets your specific corporate needs. Supported applications include unified communications, contact center, video, and data networking. Transition to new technology or optimize your current environment. Your solution can include services and products supported in a global, multi— vendor, and multi—application environment.

Avaya Enterprise Cloud

The Avaya Enterprise Cloud is a cloud solution delivered as a service, and tailored to your needs. The average business today uses up to six different cloud solutions in order to meet an ever—growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now. Avaya’s approach to cloud is simple — have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in—house resources. Move to the cloud or to cloud based managed services. Use the time saved on in—house management of unified communications, contact center, video, and hosted applications to re focus on your core business.

Avaya Managed Services

With Avaya Enterprise Cloud managed services improve performance — maximize up time with an ITIL—aligned, global operations infrastructure, industry leading management platform, and engineering team. Mitigate risk — manage performance of critical applications and infrastructure (including SLAs) with proactive, predictive, and preventative reports. Support applications, reduce costs — understand how your applications affect your network and end users. Gain visibility and ensure flexibility to achieve a lower TCO and better ROI. Maximize performance — reduce the operational risks associated with your enterprise unified communications and collaboration systems. Save money — reduce your total cost of ownership, return on investment, control operating costs, and focusing your highly skilled IT staff on the most value added work. Simplify approach — lay the foundation for future technology innovation with IP—based unified communications, collaboration, contact center, data networking, video conferencing, and hosted solutions.

Avaya Support Services

With Avaya Enterprise Cloud managed services you get 24/7 proactive network alarm monitoring, diagnostics, and resolution services. Protect your Avaya communications solutions with  award—winning, globally available support. Choose the Avaya Support Advantage Preferred package for 24/7 remote technical software and hardware support. Access to the Avaya Support Website for software upgrades, updates, fixes, and security advisories. Automated alarm monitoring and proactive issue resolution that’s five times faster with Avaya EXPERT Systems. Avaya SLA Mon Server, providing unprecedented network visibility to help optimize network performance. Secure Access Link Gateway software to enable Avaya remote support. Gain visibility across your network — get real—time information about your network by accessing a customized web portal—available using any device. Take a tactical approach to reducing costs and freeing up resources.

Avaya Enterprise Cloud Managed Services

The average business today uses up to six different cloud solutions in order to meet an ever-growing list of needs. The rise of digital transformation (and the level of quality, agility and speed consumers expect as a result) has placed more demand on the enterprise than one cloud solution can deliver — until now. Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability — with a clear focus on the reliability and security you need. Take a tactical approach to reducing costs and freeing up in—house resources. Move to the Cloud or to Cloud—based managed services. Use the time saved on in—house management of unified communications, contact center, video, and hosted applications to re—focus on your core business.

Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as—a—service cloud—based solution that can be customized to support your multi—vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management. Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in—house resources more efficiently, and lay the groundwork for future technology—based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library (ITIL—aligned communications environment designed to fit your organization’s needs.

Manage your contact center operations using Information Technology Infrastructure Library (ITIL) aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved. Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively.

We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing. Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services. Built on the principles of co—management and out—tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self—management strategies. Contract out only selected services, instead of whole business processes.

A solution sized to your specifications — this customized, packaged, private—cloud solution is flexibly configured and fast to implement. You focus on the business aspects of your communications applications while we take care of the underlying technology. Your employees get the data they need, and you maintain optimum control and a better understanding of your environment. Monitoring delivers increased value now and in the future—enable proactive, predictive, and preventative support of your networks and applications with the innovative Avaya Management platform.

Gain full visibility into what’s happening in your environment, giving you stronger control to meet your current needs and historical information to plan for your future. Pay only for what you need — whether your plans include optimizing your current communications applications or transitioning to new technology, there’s a pricing model that fits your business. Pricing is on a utility model basis — for example, per user/per month — and often can include no upfront payments or capital expenditure purchases. Private cloud or dedicated hosted options have a pay—as—you—go model.

Manage your communications infrastructure with a comprehensive set of globally aligned services. We offer support for all your unified communications needs — from simple out—tasking to full outsourcing. Take advantage of the flexibility to use and add enterprise communications support elements as you need them. Internationally recognized operations services are based and aligned with the Information Technology Infrastructure Library (ITIL). They are packaged in service sets, so you can start with a baseline level and then add extra elements at your own pace and only as required.

Choose from extensive, flexible, agile options for managed services. With Avaya Unified Communications Managed Services, you define and control the scope of responsibility for your internal and external team members — unlike conventional business process outsourcing. Optimize your communication applications suite based on your business objectives: reducing costs, improving cash flow management, or increasing revenue. These managed solutions scale up or down as your business expands or contracts, and provide predictable pricing and service.

Lay the foundation for powerful, scalable, and Interoperable multi—party video collaboration. Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment. Build on your existing video deployment with HD video conferencing. Avaya Scopia video conferencing Infrastructure provides scalable, cost—effective, and unparalleled interoperability with other standards—based video endpoints. Experience advanced room systems and distributed desktop and mobile endpoints.

Invite anyone, anywhere, on any network, to participate in a video call. Customize your always available virtual conference rooms. Support scheduled and ad—hoc conferencing from video conference room systems, desktops, and mobile apps. Gain the largest video capacity (80 HD ports) in a single 1U system with hybrid hardware and software architecture, including powerful video acceleration. Connect to any standards—based video conferencing system and leading unified communications client.